Purpose
1. Gather structured, timely feedback from aerobics class participants to analyze instructional quality, facility standards, and service improvement opportunities.
2. Facilitate cyclic input-driven enhancements to class routines, instructor approaches, administrative efficiency, and overall participant satisfaction.
3. Automate data capture to support quantitative and qualitative metrics for management overview and reporting.
4. Ensure compliance with privacy and data governance by collecting feedback systematically and securely.
Trigger Conditions
1. Completion of an aerobics class session.
2. Participant attendance registered in check-in system.
3. Automated time interval post-class (1 hour/24 hours).
4. Scheduled weekly/monthly feedback campaigns based on class frequency.
Platform Variants
1. Google Forms
• Feature/Setting: Auto-generate feedback link via Google Forms API; email/SMS delivery to attendee list.
2. SurveyMonkey
• Feature/Setting: Use ‘CreateCollector’ API for unique survey links; sync with scheduling system for outreach.
3. Typeform
• Feature/Setting: Webhook-triggered form dispatch to participants; capture responses via Responses API.
4. Microsoft Forms
• Feature/Setting: Team integration to auto-distribute feedback forms post-class via Microsoft Graph API.
5. Slack
• Feature/Setting: Channel or DM prompt using Slack Events API; archive feedback in Slack database or export.
6. Twilio SMS
• Feature/Setting: Schedule SMS feedback requests using Twilio Messaging API; response receipt via webhook.
7. Mailchimp
• Feature/Setting: Email feedback campaign triggered by new schedule event; track responses with Campaign API.
8. Constant Contact
• Feature/Setting: Configure ‘CreateEmail’ API call for automated campaign launches on event completion.
9. WhatsApp Business API
• Feature/Setting: Send post-session survey links via WhatsApp templates; ingest feedback via inbound webhook.
10. Facebook Messenger
• Feature/Setting: Messenger bot prompts for class feedback after check-out, leveraging Send API.
11. Zendesk
• Feature/Setting: Trigger ticket creation per negative feedback for support intervention via Zendesk API.
12. HubSpot
• Feature/Setting: Sequence feedback email automation post-event using Workflows API; log all responses.
13. Salesforce
• Feature/Setting: Create survey records on Contact objects via Salesforce Survey API; use triggers for automation.
14. Airtable
• Feature/Setting: Feedback form link auto-sent via Airtable Automations; response logging in dedicated table.
15. Zapier
• Feature/Setting: Orchestrate multi-channel survey triggers and centralized logging after class completion.
16. Intercom
• Feature/Setting: Automated chat-based survey pops up in-app or via post-event message using API triggers.
17. Microsoft Power Automate
• Feature/Setting: Flow triggers on calendar events, dispatching Microsoft Forms or Outlook survey links.
18. Gmail
• Feature/Setting: Auto-send feedback request emails when class completed, using Gmail API ‘Send’ action.
19. Google Sheets
• Feature/Setting: Log each feedback response row-wise via Sheets API; analytics enabled via pivot tables.
20. Monday.com
• Feature/Setting: Create post-class feedback items via API; automation to notify relevant team members.
Benefits
1. Increases actionable insights for class improvements and instructor assessment.
2. Reduces manual admin effort in collecting, sorting, and analyzing feedback.
3. Enables scalable and repeatable outreach to all participants for unbiased input.
4. Integrates feedback data directly into reporting and planning tools for rapid deployment of changes.
5. Ensures continuous tracking of participant satisfaction and evolving fitness needs.
6. Supports evidence-based credentialing and performance reviews for aerobics instructors.
Administrative & Workflow Optimization