Airport Operations AutomationPurpose
1.2. Captures maintenance issues from staff, passengers, and IoT sensors, routes information to facility teams, updates stakeholders, tracks SLAs, and logs resolution for compliance and audit.
1.3. Integrates communication, tracking, ticketing, and analytics while syncing with regulatory and facility management systems.
Trigger Conditions
2.2. Email/SMS submission from authorized users.
2.3. Scheduled status update polling from CMMS or facility management software.
2.4. Automatic detection via IoT sensors (e.g., leak alarms, elevator faults).
2.5. Escalation triggers when SLA or response thresholds exceeded.
Platform Variants
3.1. ServiceNow
• Feature/Setting: Incident Management API – auto-create and update work orders; configure workflow trigger for new requests.
3.2. Zendesk
• Feature/Setting: Tickets API – assign, track, and escalate maintenance tickets; webhook trigger for ticket update events.
3.3. Jira Service Management
• Feature/Setting: REST API ‘/rest/api/3/issue’ – auto-generate and update service tickets for facility teams.
3.4. IBM Maximo
• Feature/Setting: REST API ‘/maxrest/rest/os’ – automate work order creation and real-time status push.
3.5. SAP S/4HANA Asset Management
• Feature/Setting: OData API for maintenance notifications/work orders; scheduled job updates.
3.6. Twilio
• Feature/Setting: Programmable Messages API – SMS alerts to maintenance crews and status notifications to requestors.
3.7. Microsoft Power Automate
• Feature/Setting: Flow trigger on form submission; actions to update SharePoint and notify stakeholders by Teams.
3.8. Slack
• Feature/Setting: Workflow Builder – channel message or DM on maintenance event; bot action for confirmations.
3.9. PagerDuty
• Feature/Setting: Event Orchestration API – auto-escalate unresolved requests based on SLA timer.
3.10. Google Forms + Apps Script
• Feature/Setting: On form submit, Apps Script triggers API calls to ticketing platforms and emails for request IDs.
3.11. Smartsheet
• Feature/Setting: Automated workflows trigger on row updates; alerts sent to assigned teams.
3.12. Freshservice
• Feature/Setting: Webhook-trigger action for new requests; mapping to facility groups.
3.13. Airtable
• Feature/Setting: Automation – triggers on new row for requests; sends updates via email/SMS integrations.
3.14. Oracle EAM (Enterprise Asset Management)
• Feature/Setting: REST API for maintenance request/approval; configurable notifications to stakeholders.
3.15. Asana
• Feature/Setting: API ‘/tasks’ endpoint – create/update maintenance tasks, comment status.
3.16. Monday.com
• Feature/Setting: Automations – ticket status changes trigger SMS/email reminders; webhook for escalations.
3.17. Email Parsers (Mailparser, Parseur)
• Feature/Setting: Extract request content from inbound emails; auto-forward via API to CMMS.
3.18. Zapier
• Feature/Setting: Multi-step zap: trigger on form submission/email, send data to ticketing software, alert stakeholders.
3.19. Snipe-IT
• Feature/Setting: REST API – flag asset as ‘under maintenance,’ notify relevant parties.
3.20. Opsgenie
• Feature/Setting: Alert API – create and escalate incidents for maintenance; team assignment.
3.21. Salesforce Service Cloud
• Feature/Setting: Case API to generate, assign, escalate maintenance cases; automate follow-up.
3.22. Notion
• Feature/Setting: Database API – create/update maintenance records, automated notification via integrations.
Benefits
4.2. Automatic routing and escalation, making SLAs enforceable.
4.3. Audit trails for compliance, including regulatory and contractual obligations.
4.4. Enhanced communication among staff, contractors, and management.
4.5. Data-driven decision making via analytics and integration with BI platforms.