Airport Operations AutomationPurpose
1.2. Enhance passenger experience by proactively notifying about baggage status via digital channels.
1.3. Improve airline/aero-port operational efficiency by automating communication if discrepancies or delays occur.
1.4. Reduce lost baggage instances and related compensation costs through automated interventions.
1.5. Enable rapid response teams to locate and redirect stray baggage efficiently.
Trigger Conditions
2.2. Baggage scanned at loading, unloading, or transfer points.
2.3. Baggage missed a scheduled scan (delay) or routed incorrectly.
2.4. Flight status updates (arrival/departure/delay) impacting baggage timelines.
2.5. Passenger request for status via self-service portal.
Platform Variants
• Feature/Setting: Device Shadows/Rules Engine to monitor and update baggage tracker device status in real time.
3.2. Microsoft Power Automate
• Feature/Setting: Automated flows triggered by new baggage scan via connected API/connector.
3.3. Salesforce Service Cloud
• Feature/Setting: Case creation and auto-update with baggage status; configured via Process Builder.
3.4. Twilio SMS
• Feature/Setting: SMS alerts to passengers upon scan updates using Programmable Messaging API.
3.5. WhatsApp Business API
• Feature/Setting: Automated WhatsApp alerts for baggage events configured in Flow Builder.
3.6. SendGrid
• Feature/Setting: Transactional email notifications using Dynamic Templates via email API.
3.7. Google Cloud Pub/Sub
• Feature/Setting: Publish scan event; subscribers trigger appropriate notifications.
3.8. Zapier
• Feature/Setting: Multi-step zaps triggered by new baggage scan; action to messaging/email platform.
3.9. IBM App Connect
• Feature/Setting: Logic apps consuming baggage scan message; forwarding to CRM.
3.10. Azure Event Grid
• Feature/Setting: Topic for scan events, event subscriptions for alert workflows.
3.11. Cisco Meraki APIs
• Feature/Setting: Dashboard action triggered by BLE device detection in security zones.
3.12. ServiceNow
• Feature/Setting: Incident creation on baggage misroute; Workflow for resolution steps.
3.13. PagerDuty
• Feature/Setting: Real-time alerting via REST API for escalations if baggage untracked for threshold.
3.14. Slack API
• Feature/Setting: Automated channel notifications for operations team when incidents detected.
3.15. Aircall
• Feature/Setting: Inbound call trigger; baggage status lookup via webhook and IVR flow.
3.16. Monday.com
• Feature/Setting: Item status automation using API; board for tracking lost baggage.
3.17. Google Chat API
• Feature/Setting: Automated message to airport staff regarding baggage anomalies.
3.18. Zendesk
• Feature/Setting: Ticket creation with baggage event detail via API; closed when resolved.
3.19. Oracle Integration Cloud
• Feature/Setting: Scheduled or event-based integration flows from baggage systems to ERP.
3.20. Splunk
• Feature/Setting: Log aggregation and alerting for scans missing expected timeline using alert rules.
3.21. Firebase Cloud Messaging
• Feature/Setting: Push alert to passenger mobile app on bag arrival/update.
3.22. Alteryx
• Feature/Setting: Automated analytics pipelines for baggage flow anomaly detection.
3.23. Freshdesk
• Feature/Setting: Ticketing workflow for passenger-reported baggage issues.
3.24. AppSheet
• Feature/Setting: Custom app triggers for field agents to scan/confirm baggage status.
Benefits
4.2. Reduced manual intervention and error by fully automating status and alert flows.
4.3. Rapid incident response with automated case/ticket/escalation for lost or delayed baggage.
4.4. Centralized reporting and analytics tighten logistics and reveal inefficiencies.
4.5. Scalable, API-centric integration with new devices or legacy systems for ongoing operational resilience.