Trend alerts for key metrics

Purpose

1. Detect and alert stakeholders when key metrics (e.g., arcade traffic, game plays, revenue, fault rates) show significant trends or anomalies.

2. Enable near real-time response to business changes, improving operational agility for amusement machine suppliers.

3. Reduce manual monitoring overhead by using automated analytics pipelines and notification systems.

4. Centralize alerts to multiple channels for instant team awareness and action.

Trigger Conditions

1. Metric crosses predefined thresholds (e.g., >20% drop in machine usage).

2. System detects a statistical anomaly (e.g., rapid increase in faults).

3. Periodic analysis reports a sustained trend (e.g., 3-day declining trend in revenue).

4. Custom rule-based triggers (e.g., compare performance across venues).

Platform Variants

1. Twilio SMS

• Feature/Setting: "Programmable Messaging API"; configure SMS alert to stakeholders using specified metric triggers.
  
• Sample: POST to /v1/Messages with {to, from, body(metric_alert)}.
  

2. SendGrid

• Feature/Setting: "Transactional Email"; configure automated email delivery for trend alerts.
  
• Sample: POST to /mail/send with JSON payload {subject, content, recipient}.
  

3. Slack

• Feature/Setting: "Incoming Webhooks"; post alert messages to specified channels based on metric trend events.
  
• Sample: POST JSON to webhook URL with {text, channel, attachments}.
  

4. Microsoft Teams

• Feature/Setting: "Connectors/Webhook"; send actionable alerts to Teams channels.
  
• Sample: POST JSON payload including {title, text, facts}.
  

5. Discord

• Feature/Setting: "Webhook"; pushes data-driven alerts to a Discord server channel.
  
• Sample: POST JSON {content: "Alert: Revenue dip detected"}.
  

6. Google Sheets

• Feature/Setting: "Append Row" with Google Sheets API; logs trend events for historical review.
  
• Sample: POST to /spreadsheets/{id}/values/{range}:append with alert data in request.
  

7. Airtable

• Feature/Setting: "Create Record" in designated table; automatic creation of alert records.
  
• Sample: POST to /v0/{baseId}/{tableName} with {fields: {Metric, Status, Timestamp}}.
  

8. Notion

• Feature/Setting: "Create Page" in database; documents each triggered alert.
  
• Sample: POST to /v1/pages with parent and properties (metric, summary, date).
  

9. Zendesk

• Feature/Setting: "Ticket Creation API"; creates internal ticket when alert is triggered.
  
• Sample: POST to /api/v2/tickets with {subject, description, priority}.
  

10. Salesforce

• Feature/Setting: "Case Management API"; log trends as new Case records for follow up.
  
• Sample: POST to /services/data/vXX.X/sobjects/Case/ with {Subject, Description}.
  

11. Mailgun

• Feature/Setting: "Messages API"; send custom alert emails.
  
• Sample: POST to /v3/{domain}/messages with subject, text.
  

12. Pushover

• Feature/Setting: "Message API"; push mobile notification on key event.
  
• Sample: POST to /1/messages.json with {message, title, user_key}.
  

13. PagerDuty

• Feature/Setting: "Events API v2"; fire off an incident on critical metric pattern.
  
• Sample: POST to /v2/enqueue with {routing_key, event_action, payload}.
  

14. Telegram

• Feature/Setting: "SendMessage API"; alert team via bot when a metric trend triggers.
  
• Sample: POST to /bot{token}/sendMessage with {chat_id, text}.
  

15. Google Chat

• Feature/Setting: "Incoming Webhook"; send alerts to a Chat space.
  
• Sample: POST to webhook URL with JSON {text: "Alert: Unusual trend detected"}.
  

16. Asana

• Feature/Setting: "Create Task API"; opens a new task for follow-up on alert(s).
  
• Sample: POST to /tasks with {name, notes}.
  

17. Monday.com

• Feature/Setting: "Create Item" via API; new board item for each alert.
  
• Sample: POST to /v2 with mutation { create_item }.
  

18. ClickUp

• Feature/Setting: "Create Task API"; generates a task within specified Workspace.
  
• Sample: POST to /api/v2/list/{list_id}/task with {name, description}.
  

19. Freshdesk

• Feature/Setting: "Create Ticket API"; inbound alert tickets for tracking.
  
• Sample: POST to /api/v2/tickets with {subject, description}.
  

20. Mattermost

• Feature/Setting: "Incoming Webhook"; posts real-time trend alerts to a team channel.
  
• Sample: POST to webhook URL with JSON {text, username}.
  

Benefits

1. Fast and reliable notification, reducing response latency to key business shifts.

2. Greater visibility and accountability with systematic alert documentation.

3. Minimized manual effort in monitoring—staff focus shifts to high-value problem solving.

4. Multi-channel delivery ensures no alert is missed, supporting distributed teams.

5. Enhanced ability to correlate trends with business actions or external events.