Analytics & ReportingPurpose
1.2. Automate real-time monitoring of sentiment, recurring pet-owner concerns, service ratings, and staff performance insights for proactive decision-making.
1.3. Use automation to reduce human error, save staff time, and provide timely, data-driven feedback to management.
Trigger Conditions
2.2. Automated new review detected on platforms (Google Reviews, Yelp, TripAdvisor, Facebook, Trustpilot).
2.3. Automated receipt of customer SMS/email feedback (Twilio, SendGrid).
2.4. Automated social media mention or tagged alert (Instagram, X, Facebook, TikTok).
2.5. Scheduled triggers for daily, weekly, or monthly feedback aggregation.
Platform Variants
• Feature: Responses API — automate aggregation of submitted form responses for regular data pulls.
3.2. Typeform
• Feature: Webhooks — automates feedback push to integration workflows as soon as responses occur.
3.3. SurveyMonkey
• Feature: Webhooks/API — automation of survey result exports and synchronization to dashboards.
3.4. Google Reviews
• Feature: My Business API —automatably pulls new reviews, ratings, and comments for process integration.
3.5. Yelp
• Feature: Fusion API — automate fetching latest reviews about the café for aggregation.
3.6. Facebook
• Feature: Graph API — automates collecting reviews, comments, and message feedback.
3.7. Instagram
• Feature: Graph API’s Mentions — automates gathering tagged posts and comments referring to the café.
3.8. Trustpilot
• Feature: Business API — automates fetching all new and updated reviews for the pet café.
3.9. TripAdvisor
• Feature: Partner API — automate the extraction of ratings and customer comments.
3.10. Twitter/X
• Feature: Search API and Mentions — automated search and retrieval of posts about the café.
3.11. TikTok
• Feature: External integrations/web-scraping — automate collection of relevant comments and tags.
3.12. Slack
• Feature: Incoming Webhooks — automate reporting or feedback channel updates for internal staff.
3.13. Microsoft Teams
• Feature: Connectors/API — automate notification of feedback aggregation for management.
3.14. Zendesk
• Feature: Ticket creation API — automate routing negative feedback for customer support follow-up.
3.15. Freshdesk
• Feature: API/Webhook — automated ticketing of customer complaints from aggregated sources.
3.16. Google Sheets
• Feature: API — automate updated logs of feedback for custom filtering and reporting.
3.17. Notion
• Feature: API — automated update of database items with new feedback entries.
3.18. Power BI
• Feature: Data connector — automate real-time feedback dashboard visualizations.
3.19. Tableau
• Feature: Web Data Connector/API — automates importing aggregated feedback for advanced analytics.
3.20. Twilio
• Feature: SMS Webhook — automate conversion of SMS surveys into feedback records.
3.21. SendGrid
• Feature: Inbound Parse Webhook — automates feedback extraction from customer reply-emails.
3.22. Zapier
• Feature: Integration Automation — automatable linking of triggers and actions from multiple feedback platforms.
3.23. Make (Integromat)
• Feature: Scenario Automation — automate custom flows to collect and process feedback from various apps.
3.24. Monday.com
• Feature: API/Automations — automate feedback tracking and assignment for operational response.
Benefits
4.2. Automates multi-source data aggregation, letting the café analyze both in-store and online reputation.
4.3. Frees staff from repetitive collection tasks, letting them focus on customer service.
4.4. Automation increases trend visibility—spot issues or positive patterns early.
4.5. Automator handles large feedback volumes and ensures no pet owner’s opinion is missed.
4.6. Automation reduces data silos by synchronizing feedback from emails, reviews, and social media.
4.7. Automated analytics ensures café management makes data-driven decisions for pet-friendly innovations and service upgrades.