Booking pet visit slots through automated systems

Purpose

1. Enable customers to book pet visit time slots online or via messaging, automating confirmation, reminders, and compliance record-keeping.

2. Reduce manual booking management, prevent double bookings, automate check-in, track pet vaccination/health records, and streamline staff scheduling.

3. Enhance customer experience via real-time slot confirmation, waitlist management, cancellation handling, and personalized reminder automation.

Trigger Conditions

1. Customer initiates booking request via website form, messaging, SMS, or app.

2. API request received indicating intent to book, cancel, or reschedule a slot.

3. Slot becomes available due to cancellation, or waitlist movement.

Platform Variants

1. Twilio SMS

• Feature/Setting: Use Programmable SMS API to receive booking requests; configure webhook endpoint, parse incoming keywords (e.g., “BOOK 12PM DOG”).
  
• Sample: Set Webhook URL for SMS, parse message, return available slots via SMS reply.
  

2. SendGrid

• Feature/Setting: Use Single Send API to send booking confirmation and reminders.
  
• Sample: Configure emails using SendGrid Dynamic Templates and trigger via booking event.
  

3. Google Calendar

• Feature/Setting: Use Calendar API to create, update, and delete event slots for bookings.
  
• Sample: OAuth authentication; create event for each confirmed slot; set notifications.
  

4. Calendly

• Feature/Setting: Use Webhook Subscription API to receive real-time booking confirmations.
  
• Sample: Configure Webhooks for “Invitee Created” and “Invitee Cancelled” events.
  

5. Acuity Scheduling

• Feature/Setting: Use Appointments API for creating, updating, listing time slots.
  
• Sample: POST /appointments API to create new slot when customers submit a booking.
  

6. Slack

• Feature/Setting: Use Slash Commands and Incoming Webhooks for staff notifications of new bookings.
  
• Sample: Trigger message on “new booking” action, notify animal care team channel.
  

7. Microsoft Teams

• Feature/Setting: Use Teams Connector API to notify team/channel upon booking events.
  
• Sample: Configure message card with booking info on confirmed booking event.
  

8. Google Sheets

• Feature/Setting: Use Sheets API to log booking data and customer info per slot.
  
• Sample: Update rows via API upon slot creation/cancellation.
  

9. Zoho Bookings

• Feature/Setting: Use Webhooks and API for automated slot management and reminders.
  
• Sample: Configure webhook endpoints for slot confirm/cancel events.
  

10. Typeform

• Feature/Setting: Use webhook on form submit to trigger booking workflow.
  
• Sample: Parse responses for slot selection, trigger downstream API call.
  

11. Stripe

• Feature/Setting: Use Payment Intent API for collecting deposits during booking.
  
• Sample: Create Payment Intent on booking submission, confirm on payment received.
  

12. Salesforce

• Feature/Setting: Use REST API to record customer interactions and slot history.
  
• Sample: Record custom object "Pet Visit Booking" on confirmed slot.
  

13. Freshdesk

• Feature/Setting: Use Ticket API to create support tickets for booking issues.
  
• Sample: Auto-create ticket for failed bookings or compliance document issues.
  

14. WhatsApp Business API

• Feature/Setting: Use Message API to send slot confirmation, handle booking via chat.
  
• Sample: Parse incoming chat, reply with available slots, confirm booking on reply.
  

15. Facebook Messenger

• Feature/Setting: Use Messenger Platform Webhooks for booking request parsing.
  
• Sample: Dialogflow integration for slot management via chat.
  

16. Wix Bookings

• Feature/Setting: Use Wix Bookings API to check availability and reserve slots.
  
• Sample: Trigger API call on website booking form submit, return slot status.
  

17. Mailchimp

• Feature/Setting: Use Email API for sending automated newsletters and booking reminders.
  
• Sample: Trigger campaign upon slot booking using customer segment tag.
  

18. Zoho CRM

• Feature/Setting: Use API to update customer profiles with pet booking history.
  
• Sample: PATCH to Contact record with last booking date and status.
  

19. HubSpot

• Feature/Setting: Use Workflows tool to automate reminders and staff notifications.
  
• Sample: Trigger workflow on form submit for email/SMS reminders.
  

20. AirTable

• Feature/Setting: Use API to track bookings, pet details, and compliance records.
  
• Sample: Automate new row creation for each booking, status update on no-show.
  

Benefits

1. Eliminates double bookings and manual scheduling errors.

2. Reduces staff workload by automating confirmation, reminders, and records.

3. Improves customer experience with real-time, multi-channel booking.

4. Centralizes compliance record management for pets (vaccinations, limitations).

5. Scalable for multiple locations and high booking volumes.