Incident reporting and tracking automation

Purpose

1. Enable swift capture, reporting, escalation, resolution, and compliance record-keeping for animal incidents, health updates, and customer safety events in pet-friendly cafes.

2. Centralize incident data and automate alerts to responsible parties for rapid response and legal documentation.

3. Integrate evidence (photos/videos), annotate details, and generate audit-ready records for regulatory authorities, insurance, and management.

Trigger Conditions

1. Staff submission of an incident via app, web, or kiosk.

2. New email alert received with incident keywords.

3. Slack/Teams/Discord channel post with “incident” tag.

4. IoT sensor alert (e.g., excessive animal noise, unauthorized access).

5. Customer submits web or QR code form regarding animal or facility concern.

6. Vet or service ticket update via external system (e.g., Salesforce, Zoho).

Platform Variants

1. Twilio – Programmable SMS

• Feature: Automatic SMS alerts for incident escalation.
  
• Setting: Configure Messaging Service SID and alert recipient numbers.
  

2. SendGrid – Email API

• Feature: Automated incident email to compliance officers.
  
• Setting: Set up dynamic templates with incident variables.
  

3. Zendesk – Ticketing API

• Feature: Create support tickets automatically for every reported incident.
  
• Setting: POST tickets using API with incident metadata.
  

4. Salesforce Service Cloud – Cases API

• Feature: Log and assign incident cases programmatically.
  
• Setting: Upsert case records with mapped incident fields.
  

5. Slack – Incoming Webhooks

• Feature: Instant message to #incident-reporting channel.
  
• Setting: Configure webhook URL and payload for incident data.
  

6. Microsoft Teams – Connector

• Feature: Card notification in specified team/channel.
  
• Setting: Connect via Incoming Webhook, set card title and fields.
  

7. Google Forms – Form Submit Webhook

• Feature: Capture and submit incident via online form.
  
• Setting: Trigger on form submit; route response to workflow.
  

8. Airtable – REST API

• Feature: Log structured incident records for tracking.
  
• Setting: PATCH base with incident row and attachments.
  

9. Asana – Create Task API

• Feature: Generate follow-up task for investigation or staff action.
  
• Setting: POST to /tasks endpoint with incident summary.
  

10. Monday.com – Item Create/Update API

• Feature: Create incident item on compliance board.
  
• Setting: Use mutation to create item, attach files.
  

11. Freshdesk – Ticket API

• Feature: Incident creates customer service case.
  
• Setting: POST to /api/v2/tickets with details/body.
  

12. ServiceNow – Incident API

• Feature: Register and escalate incidents.
  
• Setting: POST to /api/now/table/incident.
  

13. HubSpot – CRM Ticket API

• Feature: Generate CRM ticket for incident follow-up.
  
• Setting: POST JSON with incident parameters.
  

14. Zoho CRM – Cases API

• Feature: Create or update cases for incident management.
  
• Setting: InsertRecords function for cases module.
  

15. Notion – API Database

• Feature: Database page creation for every incident reported.
  
• Setting: PATCH database endpoint with incident schema.
  

16. Dropbox – File Upload API

• Feature: Store photos/videos as evidence files.
  
• Setting: /2/files/upload endpoint with media data.
  

17. Google Drive – Files Create API

• Feature: Persist incident-related documents.
  
• Setting: Use “files.create” endpoint with metadata and file.
  

18. Trello – Card API

• Feature: Add new card to Incident Board.
  
• Setting: POST to /cards with incident summary.
  

19. JIRA Service Management – Issue Create API

• Feature: Register incident as support/ops issue.
  
• Setting: POST to /rest/api/3/issue with custom fields.
  

20. PagerDuty – Incident Trigger API

• Feature: Escalate urgent incidents to on-call team.
  
• Setting: POST to /incidents with context info.
  

21. Mailgun – Email Trigger API

• Feature: Send external notifications or trigger webhook via email.
  
• Setting: Route email with subject filter to webhook.
  

22. DocuSign – Envelope API

• Feature: E-signature for incident reports needing acknowledgment.
  
• Setting: POST to /envelopes endpoint with report PDF as document.
  

Benefits

1. Eliminates manual paperwork and reduces response times to animal-related incidents.

2. Ensures regulatory compliance with accurate, time-stamped records and audit trails.

3. Automates alerts to the proper staff/management based on incident type and severity.

4. Centralizes data for analytics, risk mitigation, and training improvements.

5. Enhances transparency and customer trust through rapid, documented response.

6. Facilitates multi-channel incident intake, supporting mobile, web, and integrations.

7. Secure evidence handling and accountability tracking at every step.