Incident and injury report routing

Purpose

1.1. Ensure rapid notification and consistent tracking of animal-related incidents and injuries, including animal injuries, bites, staff or guest injuries, and near-misses at the animal watering hole within recreation and hospitality environments.
1.2. Route details to appropriate staff, veterinarians, managers, legal, and regulatory contacts, with data logging for compliance, insurance, and health/safety management.
1.3. Automate escalation and documentation, reducing manual reporting lag and improving situational awareness and liability management.

Trigger Conditions

2.1. Digital form submission (staff, vet, or guest entry of incident report)
2.2. Mobile app "Incident" button pressed
2.3. SMS alert received from pre-registered number
2.4. Email with incident keyword detected in monitored inbox
2.5. Webhook trigger from animal health monitoring IoT device
2.6. Scheduled review identifying missing daily animal health logs
2.7. API trigger from visitor management system (e.g., if guest injury logged)
2.8. New document upload to defined cloud storage folder (e.g., injury photo/scan)

Platform Variants

3.1. Microsoft Power Automate
• Feature/Setting: Trigger on new Microsoft Forms response; Action: Post adaptive card to Teams with incident detail; connect to SharePoint list for log storage.

3.2. Salesforce Service Cloud
• Feature/Setting: Use Flows for case creation via Web-to-Case API; assign roles for routing; auto-email escalation settings.

3.3. Zendesk
• Feature/Setting: Trigger on ticket submission by Form API; Tag with "animal_incident"; assign via custom routing rules.

3.4. HubSpot
• Feature/Setting: Use Workflows to trigger on new form submission; set internal ticket; custom property mapping; internal alert email.

3.5. Slack
• Feature/Setting: Workflow builder listens for form app submission; posts incident to dedicated channel; pins summary; DM escalation.

3.6. Google Workspace
• Feature/Setting: Google Forms trigger via Apps Script; auto-email to group; log to Sheets; Drive folder watcher for new uploads.

3.7. Asana
• Feature/Setting: Zapier or native rules create new task with custom fields from webhook/form, assign based on type.

3.8. Monday.com
• Feature/Setting: Automation recipes for form submission or email-in; create board item; notify person; tag regulatory if flagged as critical.

3.9. Trello
• Feature/Setting: Butler automation triggered by new card in "Incidents" list via API or form integration; label, assign, comment notification.

3.10. Smartsheet
• Feature/Setting: Form submission triggers row addition; Alert via notification rule to staff list; auto-generate document for legal/insurance.

3.11. ServiceNow
• Feature/Setting: Flow designer trigger on incident record; assignment rules to route based on injury type; automated escalation to risk manager.

3.12. Twilio SMS
• Feature/Setting: Incoming SMS to Twilio number triggers webhook; send parsed info to backend; trigger multi-channel notifications.

3.13. SendGrid
• Feature/Setting: Inbound Parse Webhook monitors for incident-tagged emails; auto-forwards, logs entry, triggers SMTP alert workflow.

3.14. Dropbox
• Feature/Setting: Folder event trigger for uploaded injury reports/photos; webhook sends file details to incident routing process.

3.15. Zoho Creator
• Feature/Setting: Custom app collects report, triggers workflow; Deluge function sends multi-recipient emails and SMS.

3.16. Airtable
• Feature/Setting: Form submission to "Incident Reports" table; Automation emails summary; record status updates based on follow-up API calls.

3.17. SAP SuccessFactors
• Feature/Setting: Employee reports injury via HR form; workflow escalates to safety compliance module; notification to HRBP.

3.18. Workday
• Feature/Setting: Health/Safety process triggers upon incident log; escalate to supervisor and occupational health via Workday Inbox.

3.19. Notion
• Feature/Setting: Form integration creates new incident database entry; send Slack/email notification depending on tag.

3.20. PagerDuty
• Feature/Setting: Event API receives incident, triggers customizable escalation policy; calls, SMS, and email to configurable contacts.

3.21. Intercom
• Feature/Setting: Messenger or bot receives report; triggers conversation assignment; API sends summary to external system for tracking.

3.22. Jotform
• Feature/Setting: Incident form submitted; trigger email notifications and post data to webhook/endpoint for automation sequence.

Benefits

4.1. Immediate and auditable communication among responsible staff, managers, vets, and external parties.
4.2. Reduced reporting latency leads to faster incident triage and improved animal/guest safety.
4.3. Centralized documentation aids compliance, liability protection, and data-driven insights.
4.4. Scalable process customization prevents errors and strengthens regulatory readiness.
4.5. Multi-channel notification supports 24/7 response and regulatory documentation needs.