Animal Intake & Rescue OperationsPurpose
1.2. Aggregate rescue requests from forms, calls, emails, and social media into a single platform for workflow, resource allocation, follow-up, and reporting.
1.3. Support documentation, outcome tracking, assignment to staff/volunteers, and regulatory compliance.
Trigger Conditions
2.2. SMS/call notification received about animal in distress.
2.3. Social media post or message tagged with keywords or direct request for help.
2.4. Incoming email to rescue/helpline mailbox.
2.5. Staff manually logs a field rescue incident.
2.6. Partner organization submits rescue intake via API.
2.7. Scheduled system imports or integrations with shelter management or law enforcement data.
Platform Variants
3.1. Salesforce Service Cloud
• Feature: Case creation via REST API
• Sample: Configure POST to /services/data/vXX.X/sobjects/Case/ with intake form fields
3.2. Zendesk
• Feature: Ticket creation endpoint
• Sample: Use Tickets API POST /api/v2/tickets.json mapping rescue data fields
3.3. ServiceNow
• Feature: Incident table REST API
• Sample: POST to /api/now/table/incident with intake details as JSON body
3.4. Microsoft Dynamics 365
• Feature: Cases entity via Web API
• Sample: POST to /api/data/v9.0/incidents with structured case record
3.5. Freshdesk
• Feature: Ticket API
• Sample: POST /api/v2/tickets with requester, subject, description
3.6. HubSpot Service Hub
• Feature: Create Ticket API
• Sample: POST to /crm/v3/objects/tickets with mapped property fields
3.7. Jira Service Management
• Feature: Create Issue REST API
• Sample: POST to /rest/api/3/issue with project, summary, description
3.8. Monday.com
• Feature: Create Item Mutation (GraphQL API)
• Sample: mutation to boards table for each intake
3.9. Trello
• Feature: Card Creation API
• Sample: POST to /1/cards on designated board for new case
3.10. Asana
• Feature: Task Creation Endpoint
• Sample: POST to /api/1.0/tasks to relevant rescue project
3.11. Airtable
• Feature: Records API
• Sample: POST /v0/{baseId}/{tableName} with new intake object fields
3.12. Smartsheet
• Feature: Row Creation API
• Sample: POST /sheets/{sheetId}/rows for rescue log entry
3.13. Intercom
• Feature: Conversation/Contact API
• Sample: POST conversation with details to rescue queue
3.14. Slack
• Feature: Channel message via Webhook or API
• Sample: POST JSON payload to channel for intake visibility
3.15. Google Sheets
• Feature: Sheets API Append
• Sample: `spreadsheets.values.append` to animal intake worksheet
3.16. Notion
• Feature: Database Page Create API
• Sample: POST to /v1/pages in Rescue Case database
3.17. ClickUp
• Feature: Task creation API
• Sample: POST to /api/v2/list/{list_id}/task with rescue detail
3.18. Zoho Desk
• Feature: Ticket Creation API
• Sample: POST /api/v1/tickets with animal case information
3.19. Pipefy
• Feature: Card Creation (Pipe API)
• Sample: Mutation in GraphQL: createCard for rescue process
3.20. Pipedrive
• Feature: Deal or Activity Creation
• Sample: POST to /v1/deals with subject intake fields
3.21. Mailgun
• Feature: Webhook for incoming emails
• Sample: Direct intake emails auto-create case record via API
3.22. Twilio
• Feature: SMS webhook for triggers
• Sample: Configure webhook to POST SMS body to platform case-creation endpoint
3.23. Facebook Graph API
• Feature: Listen for page mentions or direct messages
• Sample: Webhook triggers API call for new rescue/animal distress posts
3.24. Formstack
• Feature: Submission webhook
• Sample: Form submitted triggers POST to case management API
3.25. Typeform
• Feature: Webhook or API submit
• Sample: New intake submission sent to create record via API call
Benefits
4.2. Ensures no rescue call is missed or lost, maintaining audit trails.
4.3. Accelerates response, resource deployment, and outcome reporting.
4.4. Improves institutional memory and compliance for animal welfare operations.
4.5. Supports seamless handoff among staff/volunteers and partner agencies.
4.6. Enables scalable reporting, analytics, and operational insights.