Integration with public reporting channels (email, social, web forms)

Purpose

1.1. Streamline animal intake by automatically capturing, consolidating, and routing rescue requests or found animal reports submitted by the public via email, social media, or web forms to improve response speed, data integrity, cross-channel team notifications, and traceability.
1.2. Enable animal welfare organizations to rapidly assess, prioritize, and assign rescue operations directly from unified digital channels.
1.3. Minimize manual errors and ensure standardized data entry for every public alert or rescue call.

Trigger Conditions

2.1. New email received at designated “intake” address.
2.2. Web form submission from site visitors or partner organizations.
2.3. Social posts/tags/DMs with specific keywords or hashtags (e.g., #FoundDog, #AnimalRescue).
2.4. Incoming SMS or voice message to dedicated hotline.
2.5. Tagged posts or mentions on local community platforms.

Platform Variants

3.1. Gmail
• Feature/Setting: Configure 'watch mailbox' trigger for messages to rescue@domain; enable API for batch labeling and forwarding.
3.2. Outlook/Office365
• Feature/Setting: Use webhook or PowerAutomate connector for “new message in folder”; parse for keywords and attach metadata.
3.3. Twilio SMS
• Feature/Setting: Webhook on incoming SMS to rescue hotline; auto-forward to intake pipeline.
3.4. Facebook Pages
• Feature/Setting: Messenger webhook for “new message/post” events; configure for specific keywords or page tags.
3.5. Instagram
• Feature/Setting: Graph API for media/web mentions with hashtag monitoring; trigger on @org page tags or DMs.
3.6. Twitter/X
• Feature/Setting: Account Activity API for tweet or DM mention to handle #rescuealert or similar tags.
3.7. LinkedIn
• Feature/Setting: Webhook/API for post/article mention; enable organization page notifications.
3.8. Typeform
• Feature/Setting: Webhook on form submission; map fields to animal intake record.
3.9. JotForm
• Feature/Setting: Webhook notification on submission; auto-parse reported details.
3.10. Google Forms
• Feature/Setting: Form submit trigger via Apps Script or webhook; push responses to intake database.
3.11. Zendesk Support
• Feature/Setting: Ticket creation trigger from public intake emails or forms; set custom fields for source/type.
3.12. Intercom
• Feature/Setting: Inbound message automation for website or chat-based intake.
3.13. HubSpot
• Feature/Setting: Workflow on form submission or email; route data to CRM pipeline stage “Intake”.
3.14. Salesforce
• Feature/Setting: Case creation API trigger from external web/app/email source.
3.15. Slack
• Feature/Setting: Incoming webhook for public tip channels or form integration using Slack forms.
3.16. Microsoft Teams
• Feature/Setting: Incoming webhook for “rescue-alert” channels from web or form sources.
3.17. Telegram
• Feature/Setting: Bot API triggers for group/DM posts containing keywords; forward message data.
3.18. WhatsApp Business API
• Feature/Setting: Webhook for inbound messages to intake number; auto-forward via API.
3.19. Discord
• Feature/Setting: Webhook for hotlines or text channel triggers; monitor for alert keywords.
3.20. Freshdesk
• Feature/Setting: Ticket automation on new public email/form or social complaint tagged as “Intake”.

Benefits

4.1. Centralized entry for all rescue alert channels with live updating.
4.2. Immediate notification to field teams, reducing lifesaving intervention times.
4.3. Reduction in missed or duplicate alerts by unifying all inbound public communications.
4.4. Audit trails of all intake sources and response actions, enabling compliance and reporting.
4.5. Resource optimization by automated categorization, routing, and de-duplication of animal intake requests.