Real-time notification of rescue team upon new submission

Purpose

1.1. Enable instantaneous, multi-channel communication to alert all designated rescue team members immediately after a new animal intake is submitted, ensuring timeliness, coordination, and maximized animal welfare outcomes.
1.2. Integrate diverse notification systems (SMS, push, email, calls, chat) for redundancy and accessibility, covering all team member preferences and device availabilities.
1.3. Capture submission metadata for audit trails, response analytics, and escalation event logs, supporting regulatory compliance and operational optimization.
1.4. Reduce response latency between intake submission and on-ground rescue dispatch, improving animal survival rates and service reputation.

Trigger Conditions

2.1. Automatic upon successful submission of a new animal intake form through designated intake systems (web, mobile, CRM, or API).
2.2. Trigger parses all required submission fields (location, urgency, animal type, contact) for notification payload.
2.3. Conditional triggering: Only notify if the submitted case meets pre-set urgency or category thresholds (e.g., critical cases, species at risk).
2.4. Reactivation triggers on form edits indicating increased urgency or additional risk factors input after original submission.

Platform Variants

3.1. Twilio
• Feature: Programmable SMS
• Setting: Configure webhook with recipient phone list and SMS template referencing dynamic form fields.
3.2. SendGrid
• Feature: Transactional Email API
• Setting: Set API key, email template, and dynamic field mapping for personalized alerts.
3.3. Slack
• Feature: Incoming Webhooks
• Setting: Generate webhook URL for rescue channel, send payload with dynamic animal data.
3.4. Microsoft Teams
• Feature: Connector Webhook
• Setting: Register webhook, format card with structured intake payload, set alert priority.
3.5. Discord
• Feature: Webhook
• Setting: Generate rescue-team channel webhook, set JSON content with relevant data.
3.6. PagerDuty
• Feature: Events API
• Setting: API integration key, incident trigger event mapped to new intake submissions.
3.7. Pushover
• Feature: Message API
• Setting: User/group key, configure notification title/body, attach location link if available.
3.8. Firebase Cloud Messaging
• Feature: Push Notification API
• Setting: Device/group token management, JSON payload for rescue alerts.
3.9. WhatsApp Business API
• Feature: Message Send Endpoint
• Setting: Recipient phone(s), template message injected with submitted data fields.
3.10. Telegram
• Feature: Bot API SendMessage
• Setting: Bot token, chat ID/group notification, formatted intake info.
3.11. Google Chat
• Feature: Webhook Space Integration
• Setting: Webhook to rescue team space, JSON card with embedded details.
3.12. Mattermost
• Feature: Incoming Webhook
• Setting: Channel webhook URL, send JSON-formatted alert payload.
3.13. Basecamp
• Feature: Campfire Chat API
• Setting: Project/campfire ID, message post on intake notification event.
3.14. Microsoft Outlook
• Feature: Office 365 Connector
• Setting: Create rule for emailed notification to distribution group.
3.15. Salesforce
• Feature: Process Builder/Flow + Email Alert
• Setting: Flow triggers on new case, sends templated email to rescue group.
3.16. Freshdesk
• Feature: Automations (Dispatch’r)
• Setting: New ticket triggers team email or SMS via integrated SMS service.
3.17. VictorOps (Splunk On-Call)
• Feature: REST Event API
• Setting: Team alert via POST event for new intake submission.
3.18. HubSpot
• Feature: Workflow Notifications
• Setting: Workflow triggers real-time email or SMS via integrated services.
3.19. Zendesk
• Feature: Trigger Notification
• Setting: Create trigger on intake ticket; action sends email/SMS via API.
3.20. Amazon SNS
• Feature: Publish Notification API
• Setting: Topic for rescue team, message template injects relevant fields.
3.21. ServiceNow
• Feature: Flow Designer + Notification
• Setting: New rescue intake record triggers notification to team group.
3.22. ClickSend
• Feature: SMS API
• Setting: API key, team phone numbers, dynamic alert message.

Benefits

4.1. Provides real-time, error-free communication to the entire rescue team, minimizing missed or delayed responses.
4.2. Enhances accountability and traceability with automated record creation for each notification sent.
4.3. Enables multi-channel redundancies to increase receipt likelihood for all team members regardless of device used.
4.4. customizable triggers and messages support prioritizing the most urgent intakes, aligning resource focus with need.
4.5. Streamlines coordination for on-ground logistics, maximizing animal welfare and operational efficiency.