Automate no-show communication and rescheduling

Purpose

1. Automate no-show communication and rescheduling aims to reduce lost revenue, improve care continuity, and boost patient satisfaction by automating follow-up and rescheduling messages to patients who miss appointments.

2. Automates alerting staff and patients, tracking non-attendance, and launching rescheduling workflows, ensuring efficiency and minimizing administrative burden.

3. Automates documentation of no-shows for compliance, reporting, and future appointment planning.

Trigger Conditions

1. Automatedly triggered when an appointment status is marked as “No Show” in the EHR or scheduling software.

2. Additional automation triggers: scheduled appointment time lapses without patient check-in, manual flag by receptionist/nurse.

3. Automates based on real-time calendar, patient response, or absence of event log entry.

Platform Variants

1. Twilio SMS

• Feature/Setting: Automate SMS via Programmable Messaging; configure trigger for “status=No Show,” templated message, and callback URL for responses.
  

2. SendGrid

• Feature/Setting: Automate transactional emails via Send API; map no-show event to "Dynamic Template Data" for personalized communication.
  

3. Slack

• Feature/Setting: Automator posts to specific channel using Incoming Webhook API; alert staff when no-show is detected.
  

4. Microsoft Teams

• Feature/Setting: Automate adaptive card message via Graph API; instant alert and rescheduling options for clinical staff.
  

5. Google Calendar

• Feature/Setting: Automating event status monitoring via Calendar API, then auto-create new invitation on missed appointment.
  

6. Outlook Calendar

• Feature/Setting: Automate event monitoring with Microsoft Graph Change Notifications; auto-send new invite upon no-show.
  

7. Salesforce Health Cloud

• Feature/Setting: Automate workflow rule on “No Show” field update; trigger email/SMS and prompt rescheduling task.
  

8. Epic EHR

• Feature/Setting: Automator configured with Epic App Orchard API; listens for "Visit Status Update" and automates communication via MyChart messages.
  

9. Cerner

• Feature/Setting: Automate “Appointment No Show” event via Cerner Open Developer Experience (code ADT_A15); launch automated communication flow.
  

10. Google Sheets

• Feature/Setting: Automate “No Show” entry row added; Sheet triggers Apps Script to automator tools (emails, SMS, calendar events).
  

11. Aircall

• Feature/Setting: Automate outbound call workflow with Aircall’s API; voice reminders for missed appointments and easy callback recording.
  

12. RingCentral

• Feature/Setting: Automate SMS/voice broadcast using “Call Log Event Notification”; prompt patient rescheduling.
  

13. Mailgun

• Feature/Setting: Automate transactional email triggered by tagging event as “no_Show” in webhook payload.
  

14. Zoho CRM

• Feature/Setting: Automate workflow rule detecting no-show status; auto-send customizable email templates and update follow-up tasks.
  

15. Freshdesk

• Feature/Setting: Automate ticket creation via API on no-show event; trigger customer support contact for follow-up.
  

16. Zapier

• Feature/Setting: Automate cross-platform workflow linking “No Show” event in EHR or calendar to email, SMS, or call via 3rd-party apps.
  

17. Intercom

• Feature/Setting: Automator triggers outbound message via REST API after no-show event from EHR feeds in webhook.
  

18. ActiveCampaign

• Feature/Setting: Automate email/SMS “No Show” automation sequence launch; tailor follow-up journeys.
  

19. HubSpot

• Feature/Setting: Automated workflow triggers on Contact property “Last Appointment Status = No Show”; sends follow-up and updates lifecycle stage.
  

20. Plivo

• Feature/Setting: Automate SMS/voice via Message API using no-show event as trigger; pre-configure script and scheduling options.
  

Benefits

1. Automates reduction in manual outreach — improves staff efficiency.

2. Automated reminders and rescheduling links increase recovered visits.

3. Supports automated compliance logging and audit trails for appointments.

4. Improves patient engagement and trust with timely, automated communication.

5. Centralizes no-show management, creating an automatable and scalable solution for growing practices.