Online booking integration with real-time availability

**Purpose**

1.1. Automate accepting, managing, and confirming online duct cleaning bookings using real-time visibility into technician schedules, minimizing double-booking and manual entry errors.
1.2. Sync client-facing booking forms with back-office calendars, instantly updating technician availability and job status.
1.3. Streamline customer experience with immediate confirmation, reminders, and options for rescheduling or cancellation.

**Trigger Conditions**

2.1. New online booking submitted via website, app, or partner platform.
2.2. Customer requests schedule changes (rescheduling/cancellation).
2.3. Technician/dispatch updates job status or marks a timeslot as unavailable/available.

**Platform Variants**

3.1. **Google Calendar**
- Feature/Setting: Calendar API; configure webhook to add and read events for real-time slot availability and booking creation.

3.2. **Outlook/Office365 Calendar**
- Feature/Setting: Microsoft Graph API; automate event creation/deletion for appointments and fetch availability data.

3.3. **Acuity Scheduling**
- Feature/Setting: Webhooks and API integration; auto-sync bookings with staff availability and update customer via webhook trigger.

3.4. **Calendly**
- Feature/Setting: Booking API and webhook notifications; connect new bookings to service queue and block off technician slots.

3.5. **Setmore**
- Feature/Setting: Appointments API; on new booking, auto-update available slots and dispatch notification.

3.6. **Squarespace Scheduling**
- Feature/Setting: API and Zapier hooks; automate calendar sync & confirmation SMS/email on form submission.

3.7. **SimplyBook.me**
- Feature/Setting: API for manageBookings endpoint; trigger booking creation and slot blocking.

3.8. **Freshdesk**
- Feature/Setting: Freshdesk Scheduler API; create ticket on booking, update schedule, send confirmation to client.

3.9. **ServiceTitan**
- Feature/Setting: Appointments API; sync appointments, prevent overlaps, notify staff.

3.10. **Jobber**
- Feature/Setting: Jobs API; update technician’s calendar on booking and automate reminders.

3.11. **Housecall Pro**
- Feature/Setting: Booking API; auto-schedule jobs and dispatch technician notifications.

3.12. **Booksy**
- Feature/Setting: Public API; configure triggers for new bookings, auto-update real-time slot status.

3.13. **Mindbody**
- Feature/Setting: Classes & Appointments API; create booking and update availability.

3.14. **Zoho Bookings**
- Feature/Setting: Triggers & Workflows; on new slot booking, block time in staff calendar.

3.15. **10to8**
- Feature/Setting: API for booking events; configure webhooks to update resources as slots fill.

3.16. **Zendesk Sell**
- Feature/Setting: Custom scheduling via Activities API; block calendar time for new appointments.

3.17. **Resurva**
- Feature/Setting: Appointments endpoints; automate resource assignment and calendar update.

3.18. **YouCanBook.me**
- Feature/Setting: Webhook callbacks; automatically update slot availability.

3.19. **Doodle**
- Feature/Setting: API booking create/read; check real-time free/busy on scheduling action.

3.20. **Appointy**
- Feature/Setting: API hooks for bookings; trigger email/SMS confirmation and slot update on booking.

**Benefits**

4.1. Reduces manual booking errors and eliminates double-booking.
4.2. Provides instant client confirmation and technician notification.
4.3. Increases operational efficiency and enhances customer satisfaction.
4.4. Enables seamless last-minute rescheduling and real-time calendar synchronization.