No-show follow-up messaging and rescheduling options

Purpose

1. Initiate timely outreach to patients who miss scheduled appointments, encouraging rescheduling and preventing care gaps.

2. Automatically notify support staff about no-shows for manual follow-up if automation fails.

3. Collect patient feedback on missed appointments to optimize scheduling workflows.

4. Seamlessly synchronize follow-up communication methods (SMS, email, WhatsApp, voice) tailored to patient preferences.

5. Reduce administrative workload by automating reminder and rescheduling steps.

6. Maintain a continuous treatment path to improve patient outcomes in addiction recovery programs.

7. Comply with healthcare standards on data privacy and communication tracking.

Trigger Conditions

1. Patient marked as “no show” in EHR or scheduling system.

2. Appointment status changes to “missed” after a preset time window expires.

3. Patient fails to confirm attendance after automated reminder.

4. Manual staff entry triggers automation for special cases.

5. Integration webhook is triggered by third-party scheduling app.

Platform Variants

1. Twilio (Programmable SMS)

• Feature: Automated SMS; Setting: Set trigger to on "no show", use `Messages.create()` API function with patient number and pre-configured template.
  

2. SendGrid (Transactional Email API)

• Feature: Event-based email; Setting: Configure dynamic template and POST to `/mail/send` when appointment is missed.
  

3. Outlook Office365 (Graph API)

• Feature: Automated email with calendar reschedule link; Setting: Use `/me/sendMail` endpoint after missed appointment event.
  

4. Google Calendar (API)

• Feature: Auto-create rescheduling event; Setting: On "no show", trigger `events.insert` with available slots for patient.
  

5. WhatsApp Business API

• Feature: No-show recovery message; Setting: POST to `/messages` endpoint with appointment context and reschedule button.
  

6. Slack (Incoming Webhooks)

• Feature: Staff notification; Setting: Send message to recovery team’s channel on no-show event.
  

7. Salesforce Health Cloud

• Feature: Patient task creation; Setting: Use `Task.create()` in workflows to assign a follow-up to recovery specialist.
  

8. Zendesk Support

• Feature: Ticket generation for manual follow-up; Setting: Create ticket using `/api/v2/tickets` on missed appointments.
  

9. Zoom (Meetings API)

• Feature: Auto-reschedule virtual session; Setting: Create new meeting via `/users/me/meetings` if patient requests via automated reply.
  

10. RingCentral (SMS API)

• Feature: Voice/SMS outreach; Setting: Automate outbound call/SMS to flagged numbers using `/restapi/v1.0/account/~/extension/~/sms`.
  

11. HubSpot

• Feature: Contact workflow; Setting: Trigger workflow to email or text patient using “Missed appointment” property.
  

12. ActiveCampaign

• Feature: Follow-up email automation; Setting: Trigger automation based on tagged "no show" contact.
  

13. Genesys Cloud

• Feature: Multichannel follow-up; Setting: Create outbound interaction flow for voice, email, or SMS post miss.
  

14. Intercom

• Feature: In-app chat prompts; Setting: Automate targeted message to logged-in patients who missed appointment.
  

15. Freshdesk

• Feature: No-show case creation; Setting: Configure ticket automation for missed appointment triggers.
  

16. Calendly (Webhooks & API)

• Feature: Personalized rescheduling link; Setting: On no-show, use webhook data and send direct reschedule URL via messaging API.
  

17. Healthie

• Feature: Patient message & task; Setting: Automate direct message and to-do list item for missed clients.
  

18. Mailgun

• Feature: Templated email; Setting: Use `/messages` endpoint to send follow-up after appointment marked “missed.”
  

19. MessageBird

• Feature: SMS/WhatsApp outreach; Setting: Multi-channel messaging via `/messages` API after no-show event.
  

20. BambooHR

• Feature: Employee prompt (if internal); Setting: Automated notification to addiction counselor via BambooHR’s action triggers.
  

Benefits

1. Save staff time by automating patient communication and rescheduling tasks.

2. Increase patient retention and treatment adherence in addiction recovery.

3. Ensure HIPAA-compliant communication, with full audit trail.

4. Enhance operational efficiency and reduce lost revenue from no-shows.

5. Deliver flexible, patient-centric engagement across email, SMS, calls, and apps.

6. Provide actionable analytics on no-show patterns for program improvement.