Appointment ManagementPurpose
1.2. Ensure operational continuity by minimizing manual intervention in the appointment lifecycle.
1.3. Enhance client engagement and reduce no-shows through real-time updates and flexible scheduling.
1.4. Synchronize calendars, resources, and communications between providers, patients, and administrative teams.
Trigger Conditions
2.2. Provider marks unavailability or requests change in EMR/HIS.
2.3. Administrative user updates schedule and flags a conflict.
2.4. Sync event detects an overlap or double booking in calendar APIs.
2.5. Automated alert from healthcare compliance tool regarding staff/patient eligibility or policy.
Platform variants
• Feature/Setting: Programmable SMS; configure webhook on schedule update to notify patients of changes.
3.2. SendGrid
• Feature/Setting: Transactional email API; set to trigger upon confirmed reschedule for patient/provider.
3.3. Google Calendar
• Feature/Setting: Calendar API `events.update`; automate appointment reschedule and sync with invitees.
3.4. Microsoft Outlook
• Feature/Setting: Graph API `/me/events`; patch schedule for new timeslot, push notifications enabled.
3.5. Salesforce Health Cloud
• Feature/Setting: Flows/Einstein Bots; auto-detect conflict and prompt reschedule via patient communication channel.
3.6. Epic Systems
• Feature/Setting: App Orchard API; listen for scheduling changes, invoke appointment update workflow.
3.7. Cerner
• Feature/Setting: Open Developer Experience (code API to PATCH appointments resource on change).
3.8. Slack
• Feature/Setting: API chat.postMessage; instantly alert care team channels to real-time rescheduling.
3.9. Zoom
• Feature/Setting: Meetings API; update or regenerate meeting ID when appointment is moved.
3.10. DocuSign
• Feature/Setting: Envelope update event; automatically update forms linked to new appointment times.
3.11. Calendly
• Feature/Setting: Webhooks; auto-create reschedule links and communicate updates post-conflict.
3.12. HubSpot
• Feature/Setting: Workflows API; trigger automated reminder sequences on new date/timeslot assignment.
3.13. Zapier
• Feature/Setting: Scheduled Workflow; relay data between form, calendar, and comm channels on trigger.
3.14. Freshdesk
• Feature/Setting: Ticket automations; flag and notify customer support when conflicts are recorded.
3.15. ServiceNow
• Feature/Setting: Flow Designer; initiate ticket tasks for unresolved schedule changes.
3.16. Meditech
• Feature/Setting: Expose scheduling web service APIs for external programmatic rescheduling.
3.17. Intercom
• Feature/Setting: Automated Messenger; inform clients of reschedule options and confirm via chat.
3.18. Webex
• Feature/Setting: Meetings REST API; update or move scheduled online sessions accordingly.
3.19. monday.com
• Feature/Setting: Automations; trigger timeline moves and notify assigned staff upon reschedule event.
3.20. Google Sheets
• Feature/Setting: Sheets API; record all schedule changes for reporting, configure row updates per reschedule.
3.21. Oracle Health
• Feature/Setting: Scheduling API PATCH; trigger programmatic updates on schedule conflicts.
3.22. Stripe
• Feature/Setting: Billing webhook; update subscriptions if recurring appointments require change.
Benefits
4.2. Ensures all stakeholders receive timely, unified communications.
4.3. Minimizes risk of double-bookings, policy violations, or resource conflicts.
4.4. Improves patient engagement and overall program reliability.
4.5. Enables scalable, compliance-driven appointment management for addiction recovery operations.