Purpose
1. Automate notification to kinesiologists for urgent/same-day client bookings, ensuring therapists are instantly informed to optimize schedule responsiveness, minimize missed opportunities, and automate administrative manual contacting, supporting time-sensitive healthcare delivery, client satisfaction, and operational automations.
Trigger Conditions
1. Automatedly triggered when an appointment is created, updated, or marked urgent for the same calendar day.
2. Automates based on booking time within configurable windows (e.g., bookings <24 hours ahead).
3. Triggers if appointment status marked as "urgent" or "same-day" in scheduling system.
Platform Variants
1. Twilio SMS
• Feature/Setting: Automate SMS notification via Programmable Messaging API; configure event trigger to send templated SMS to therapist on urgent booking event.
2. SendGrid
• Feature/Setting: Automate transactional email sent with dynamic templates tied to urgent booking triggers via SendGrid’s v3 Mail Send API.
3. Slack
• Feature/Setting: Use Slack Incoming Webhooks to automate posting immediate alerts to therapist’s DM or dedicated channel upon booking trigger.
4. Microsoft Teams
• Feature/Setting: Automate notification to therapist’s Teams account using Microsoft Graph API to send activity notifications automatically.
5. Gmail
• Feature/Setting: Automate sending custom urgent booking emails via Gmail API upon booking database changes.
6. Outlook 365
• Feature/Setting: Automate notification emails with Microsoft Graph; use calendar or mail API triggers.
7. WhatsApp Business API
• Feature/Setting: Automate WhatsApp template message notifications using Twilio WhatsApp or Meta WhatsApp Cloud API to alert therapists.
8. Telegram
• Feature/Setting: Automate message dispatch to therapist’s Telegram using Bot API push based on booking event triggers.
9. PagerDuty
• Feature/Setting: Automate incident/alert via Events API when urgent booking logged, escalating per on-call rota.
10. Pushover
• Feature/Setting: Automate push alert to therapist’s mobile using Pushover API upon matching booking criteria.
11. Zendesk
• Feature/Setting: Automate using Zendesk Triggers to send automated ticket or notification to therapist on urgent client bookings.
12. Salesforce
• Feature/Setting: Automate process builder/flow to notify assigned therapist record on new/updated urgent booking.
13. Freshdesk
• Feature/Setting: Automate ticket creation and immediate agent notification on urgent bookings via Freshdesk Automations.
14. HubSpot
• Feature/Setting: Automate workflow using HubSpot Workflows to send notification email, SMS, or push to therapist.
15. Google Chat
• Feature/Setting: Automate alert using Google Chat API webhooks to send urgent booking messages into therapist’s space or DM.
16. Zoom
• Feature/Setting: Automate instant Zoom chat notification to therapist using Zoom Chat API when booking is urgent.
17. Mailgun
• Feature/Setting: Automate transactional email to therapist on urgent/last minute booking using Mailgun Events/API.
18. Discord
• Feature/Setting: Automate notification to therapist Discord DM or channel via Webhook integration on booking event.
19. Webex
• Feature/Setting: Automate Webex message to therapist using Webex Messaging API upon same-day booking event.
20. RingCentral
• Feature/Setting: Automate SMS/voice alert to therapist via RingCentral Messaging or Voice API for urgent bookings.
Benefits
1. Automates therapist awareness for urgent bookings, improving client service.
2. Reduces manual contacting, automates schedule optimization.
3. Enables realtime therapist schedule adjustments, automating responsiveness.
4. Supports regulatory compliance for timely healthcare response automations.
5. Increases booking fulfillment rates and client satisfaction with automation.
Appointment Scheduling and Communication