Appointment Scheduling & DispatchPurpose
1.2. Aggregate individual and shared calendar data to present accurate staff availability for dispatch and appointment scheduling.
1.3. Seamlessly update availability reflecting meeting requests, cancellations, staff leave, or changes, ensuring service continuity and reducing appointment errors.
1.4. Support multi-location and remote teams by centralizing and unifying staff scheduling visibility for customer queries or inbound requests.
Trigger Conditions
2.2. Update or cancellation in any individual staff or shared calendar.
2.3. Change in staff roster or unplanned leave notification.
2.4. Incoming dispatch assignment requiring staff allocation.
2.5. Recurring synchronization at defined time intervals (e.g., every 15 minutes).
Platform Variants
• Feature/Setting: Calendar API, watch/watchEvents for availability; configure OAuth scopes for calendar.readonly or calendar.events.
3.2. Microsoft Outlook 365
• Feature/Setting: Microsoft Graph API /calendars and /events endpoints; set webhook subscription for delta queries.
3.3. Apple iCloud Calendar
• Feature/Setting: CalDAV protocol; set up principal URL and event sync triggers.
3.4. Salesforce
• Feature/Setting: Salesforce Calendar object via REST API; configure Process Builder for trigger-based updates.
3.5. Zoho Calendar
• Feature/Setting: Zoho Calendar API, event endpoints; use authentication tokens to access staff calendars.
3.6. HubSpot
• Feature/Setting: Engagements API with type “MEETING” to read/write calendar events.
3.7. Office 365 Exchange Server
• Feature/Setting: EWS (Exchange Web Services) GetUserAvailability API; configure application permissions.
3.8. Teamup Calendar
• Feature/Setting: Teamup API; configure webhook for eventCreated, eventChanged events.
3.9. Cal.com
• Feature/Setting: API endpoints for calendar bookings; set up webhooks for new or updated booking.
3.10. Acuity Scheduling
• Feature/Setting: Appointments API; set up trigger for “appointment.scheduled” or “appointment.canceled”.
3.11. TimeTap
• Feature/Setting: Booking API; monitor staff’s available slots and updates via webhooks.
3.12. Doodle
• Feature/Setting: Doodle API with groupPolls endpoints; set up event listeners for poll changes.
3.13. Deputy
• Feature/Setting: Deputy API /resource/Calendar for availability sync; configure outgoing webhooks.
3.14. BambooHR
• Feature/Setting: BambooHR API time off and calendar endpoints to reflect absences and schedule.
3.15. Slack
• Feature/Setting: Slack Events API with Calendar integration; trigger on new calendar event messages.
3.16. Trello
• Feature/Setting: Power-up Calendar; monitor and synchronize board due dates with staff calendars via API.
3.17. monday.com
• Feature/Setting: GraphQL API to access calendar columns; subscribe to changes in items classified as appointments.
3.18. Asana
• Feature/Setting: Events API monitoring project tasks with due dates for service call scheduling.
3.19. Freshdesk
• Feature/Setting: Freshdesk API to manage Tasks and Time Entries reflecting dispatch bookings.
3.20. ServiceNow
• Feature/Setting: Table API for calendar_events; trigger automation on new/updated event records.
3.21. ClickUp
• Feature/Setting: ClickUp API, List Tasks with due dates flag, set webhook for task assignment.
3.22. Zendesk
• Feature/Setting: Zendesk App Framework for ticket scheduling and Google Calendar integration event sync.
3.23. Google Workspace Admin
• Feature/Setting: Directory API to fetch all user calendars for bulk synchronization jobs.
Benefits
4.2. Accelerates staff dispatch with true real-time calendar visibility.
4.3. Frees up managerial time previously spent on availability checks.
4.4. Enhances transparency and accountability in team scheduling.
4.5. Supports robust reporting on staff utilization and service capacity.
4.6. Instantly adapts to staff changes and emergencies with near-live syncs.
4.7. Works across diverse software ecosystems and device environments.