Online service booking with calendar sync

Purpose

1.1. Automate online booking of appliance service appointments, instantly synchronizing scheduled slots with service teams’ calendars to eliminate manual scheduling, reduce double-booking, optimize technician dispatch, and provide real-time notifications for both customers and staff across web and mobile channels, improving efficiency and customer satisfaction in appliance support workflows.

Trigger Conditions

2.1. Customer submits an online booking form for service/repair.
2.2. Call center agent creates an appointment in CRM.
2.3. Online chat or messaging bot receives a booking request.
2.4. Rescheduling or cancellation initiated by customer or staff.
2.5. New availability slot created or modified by dispatch.

Platform Variants

3.1. Google Calendar
• API: Calendar v3 – Events.insert, Events.patch
• Sample: Configure API OAuth2, select primary calendar, push event data on booking.
3.2. Microsoft Outlook Calendar
• API: Microsoft Graph – /me/events
• Sample: Use delegated permissions, POST booking as event with attendee email.
3.3. Salesforce Service Cloud
• Feature: Field Service Appointment Booking
• Sample: Configure flows to create ServiceAppointments on lead/contact updates.
3.4. Zendesk
• API: Appointments endpoint via Ticket Triggers
• Sample: Trigger on ticket status change to schedule with Dispatch Calendar app.
3.5. HubSpot Meetings
• Feature: Meetings API
• Sample: Use Meetings API to auto-create booking on form registration.
3.6. ServiceNow
• Module: Field Service Management – Work Order Scheduling
• Sample: Scripted automation to post appointments from web form.
3.7. Acuity Scheduling
• API: Appointments API – POST /appointments
• Sample: Automatically create appointments when customer submits booking.
3.8. Calendly
• API: Event Type Webhooks
• Sample: Listen for 'invitee.created', sync details to technician’s calendar.
3.9. Square Appointments
• API: Booking API
• Sample: Create/update bookings from web-to-lead form triggers.
3.10. Twilio SMS
• API: Messaging Service – Send/Receive
• Sample: Notify customer on confirmation/reschedule via SMS.
3.11. SendGrid
• API: Transactional Email
• Sample: Send automated emails with .ics invites upon successful booking.
3.12. Freshdesk
• Feature: Appointment App
• Sample: Create appointment entry from Freshdesk ticket creation.
3.13. Zoho CRM
• API: Events API
• Sample: POST event to relevant calendar module on lead update.
3.14. Google Forms
• Feature: App Script Outbound Webhook
• Sample: On submit, trigger HTTP request to appointment system.
3.15. Slack
• API: Incoming Webhooks
• Sample: Dispatch notifications to service channel on new booking.
3.16. Outlook 365 Power Automate
• Feature: Calendar Connector
• Sample: Auto-add event to shared calendar from trigger.
3.17. WooCommerce
• Plugin: Bookings REST API
• Sample: Hook booking action to sync with dispatch calendar.
3.18. Shopify
• App: BookThatApp Webhooks
• Sample: Receive booking webhook, push to scheduling system.
3.19. Zapier
• Feature: Webhooks, Calendar Integrations
• Sample: Connect booking webform to multiple calendar providers.
3.20. Microsoft Teams
• API: Graph Calendar events
• Sample: Auto-create service appointments and notify via Teams channel.

Benefits

4.1. Eliminates manual entry errors and admin time.
4.2. Ensures real-time booking and calendar synchronization across systems.
4.3. Prevents double-booking and missed appointments.
4.4. Reduces no-shows through instant notifications/reminders.
4.5. Scales with business; supports multi-channel customer contact points.
4.6. Seamless integration with dispatch routes and service resource allocation.