No-show follow-up communication

Purpose

1. Ensure prompt follow-up with patients who did not attend scheduled ABA therapy sessions.

2. Reduce cancellations, recover revenue, and encourage rescheduling.

3. Maintain regulatory compliance by documenting contact attempts.

4. Improve client outcomes through systematic engagement and support.

Trigger Conditions

1. Appointment marked as "no-show" in practice management system.

2. Therapist or front-desk flags session as unattended.

3. Automated daily scan finds unattended sessions within the last 24 hours.

4. Integration API notices appointment status change to "no-show".

Platform Variants

1. Twilio SMS

• Feature/Setting: Messaging API. Configure SMS message triggered on "no-show" flag, e.g., POST to /Messages with session data.
  

2. SendGrid

• Feature/Setting: Mail Send API. Create email draft with personalization and send on appointment status update.
  

3. Slack

• Feature/Setting: Incoming Webhooks. Notify therapist or admin channel with "no-show" event and recommended follow-up action.
  

4. Microsoft Teams

• Feature/Setting: Connector or Bot Framework; post adaptive card on "no-show" status for team tracking.
  

5. Salesforce Health Cloud

• Feature/Setting: Process Builder workflow; triggers custom email or SMS workflow to client on "no-show".
  

6. HubSpot

• Feature/Setting: Automated workflow; email and task creation triggered by contact property update ("no-show").
  

7. Mailgun

• Feature/Setting: Messages API; auto-send a standardized email template with session details.
  

8. Outlook (Microsoft Graph API)

• Feature/Setting: /sendMail endpoint; dispatch follow-up email when flagged as "no-show" in Outlook calendar.
  

9. Google Calendar

• Feature/Setting: Calendar API; on event update with "no-show", send follow-up invite or email.
  

10. Zoho CRM

• Feature/Setting: Workflow Rule; send SMS/email when Lead/Contact meeting status is set to "no-show".
  

11. WhatsApp Business API

• Feature/Setting: Message endpoint; send templated WhatsApp message post-"no-show" event.
  

12. Intercom

• Feature/Setting: Automated messages; send custom follow-up after missed appointments.
  

13. Zendesk

• Feature/Setting: Triggers; auto-create ticket for staff follow-up on "no-show".
  

14. Aircall

• Feature/Setting: Power Dialer integration; schedule outbound follow-up calls for "no-show" clients.
  

15. ActiveCampaign

• Feature/Setting: Automations; send personalized sequence following appointment non-attendance.
  

16. RingCentral

• Feature/Setting: SMS API; direct message parents on absent sessions.
  

17. Vonage (Nexmo)

• Feature/Setting: SMS API; trigger message campaign for rescheduling attempt.
  

18. Freshdesk

• Feature/Setting: Workflow automator; assign tickets or alerts based on "no-show" incident.
  

19. DocuSign

• Feature/Setting: eSignature API; send forms for session attestation or session recovery consent.
  

20. Pipedrive

• Feature/Setting: Workflow automation; send email/SMS sequence to attempt rescheduling.
  

21. Calendly

• Feature/Setting: Webhook + email template; auto-reminder to reschedule after a missed event.
  

22. Jotform

• Feature/Setting: Autoresponder; follow-up on form non-completion marked as "no-show".
  

23. Zoom

• Feature/Setting: Webinar/Meeting API; notify attendees missing from scheduled session.
  

Benefits

1. Streamlines contact for missed sessions and increases operational efficiency.

2. Reduces manual workload for therapists and admins.

3. Enhances client accountability and likelihood of session recovery.

4. Maintains comprehensive communication logs for audits and insurance compliance.

5. Boosts client satisfaction through proactive, timely engagement.