Customer Support and Communication Automation Transport service updates and policy change notifications
Customer Support and Communication Automation SLA tracking and reporting on customer support responses
Customer Support and Communication Automation Satisfaction survey distribution and analytics automation
Customer Support and Communication Automation Proactive notifications for delays, route changes, or emergencies
Customer Support and Communication Automation Integration with social media channels for instant communication
Customer Support and Communication Automation CRM integration for tracking customer feedback and complaints
Customer Support and Communication Automation Automated escalation of unresolved issues to human agents
Customer Support and Communication Automation Auto-generated thank you and loyalty messages to frequent riders