Author: admi

Customer Support & Satisfaction

SLA tracking and escalation for unresolved tickets

admiJuly 6, 20251 min read

Customer Support & Satisfaction

Routing support tickets based on category or urgency

admiJuly 6, 20251 min read

Customer Support & Satisfaction

Logging all communications for audit and compliance

admiJuly 6, 20251 min read

Customer Support & Satisfaction

Integration of support history with CRM

admiJuly 6, 20251 min read

Customer Support & Satisfaction

Client status updates on support tickets in portal

admiJuly 6, 20251 min read

Customer Support & Satisfaction

Centralized notification system for all support interactions

admiJuly 6, 20251 min read

Customer Support & Satisfaction

Automatic ticket creation from client emails and chats

admiJuly 6, 20251 min read

Customer Support & Satisfaction

Automated satisfaction surveys post-support resolution

admiJuly 6, 20251 min read

Customer Support & Satisfaction

Automated reminders for follow-up actions

admiJuly 6, 20251 min read

Billing, Payments & Accounting

VAT/tax calculation based on shipping or client location

admiJuly 6, 20251 min read

Billing, Payments & Accounting

Scheduled payment reconciliation

admiJuly 6, 20251 min read

Billing, Payments & Accounting

Reporting of outstanding payments and financial KPIs

admiJuly 6, 20251 min read

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