Financial & Administrative Operations Automated calculation and recording of sales taxes or regulatory fees
Customer Communication & Appointment Handling Status updates via email/SMS upon sample receipt and result release
Customer Communication & Appointment Handling Routine notification for test price updates or new services
Customer Communication & Appointment Handling Integration and auto-sync with healthcare provider systems
Customer Communication & Appointment Handling Creation of support tickets from incoming emails/requests
Customer Communication & Appointment Handling Client onboarding with automated welcome packs and information