Facility inspection and incident reporting

Purpose

1. Automate the end-to-end process of facility inspections and incident reporting within airport environments.

2. Ensure rapid capture, documentation, routing, and resolution of inspection results or incident reports.

3. Enable compliance audits, data-driven maintenance planning, and reduce time from detection to remediation.

4. Integrate notifications, photo evidence collection, automated task assignment, and digital archiving for full traceability.

Trigger Conditions

1. Facility inspection scheduled or marked due in maintenance calendar.

2. Incident reported by personnel or detected via IoT/sensors (smoke, door breach, etc.).

3. Submission of web/mobile inspection form.

4. Critical threshold exceeded in live sensor data (e.g., temperature, vibration).

5. Email received to designated incident inbox.

6. NFC tag scan at facility checkpoint.

7. Status change in maintenance management system.

Platform Variants

1. Twilio SMS

• Feature/Setting: SMS inbound trigger; configure webhook to receive SMS alerts from inspectors on field; sample: Set webhook URL in Twilio dashboard for specific phone number.
  

2. SendGrid

• Feature/Setting: Parse inbound emails; use SendGrid Inbound Parse API to trigger workflows on new inspection/incident emails; configure MX records with dedicated parse domain.
  

3. ServiceNow

• Feature/Setting: Incident Table API; use ServiceNow REST API to create new incident records on inspection fail or hazard detection; endpoint: POST /api/now/table/incident.
  

4. Microsoft Power Automate

• Feature/Setting: Scheduled cloud flow; trigger inspections on calendar event; connect with Office 365 for auto-trigger by maintenance calendar.
  

5. Salesforce

• Feature/Setting: Case Object Automation; auto-create case on inspection or incident event; use Process Builder to watch custom object changes.
  

6. Google Sheets

• Feature/Setting: Append inspection data via Sheets API on new entry; use spreadsheet row trigger for follow-up automations.
  

7. Zapier

• Feature/Setting: Webhooks or App connectors; capture webhook for form submissions; route to ticketing, notification, or drive storage.
  

8. Slack

• Feature/Setting: Incoming Webhooks; Send incident alerts to specific channels; configure webhook URL per facility team.
  

9. Jira Service Management

• Feature/Setting: Create Issue API; open maintenance tickets or incident issues; endpoint: POST /rest/api/3/issue.
  

10. AWS Lambda

• Feature/Setting: Execute serverless function on inspection/incident triggers for custom logic, photos processing or notifications.
  

11. Google Forms

• Feature/Setting: Submit inspections via forms; connect response trigger to automation for downstream workflows.
  

12. Asana

• Feature/Setting: Create task via API; assign corrective actions from failed inspections; endpoint: POST /tasks.
  

13. Airtable

• Feature/Setting: REST API for new record creation; log all inspections/incidents; automate status notifications via Airtable automations.
  

14. Smartsheet

• Feature/Setting: Sheet update webhook; log inspections, auto-notify stakeholders on row add/edit.
  

15. Trello

• Feature/Setting: Card creation via API; create card for each inspection; assign checklist to maintenance.
  

16. Monday.com

• Feature/Setting: Create item in board via API; build incident tracker; webhook trigger for new entries.
  

17. DocuSign

• Feature/Setting: Automated e-signature request for inspection approvals; use DocuSign Connect webhook upon envelope status changes.
  

18. Dropbox

• Feature/Setting: File upload trigger; auto-store inspection images in structured folders upon submission.
  

19. Azure Logic Apps

• Feature/Setting: Custom connector for on-premises data extraction; automate escalation workflows from legacy CMMS.
  

20. Webex Teams

• Feature/Setting: Send message API; push real-time incident alert to facilities Ops group; endpoint: POST /v1/messages.
  

21. PagerDuty

• Feature/Setting: Events API; escalate unresolved critical incidents detected in inspection; endpoint: POST /v2/enqueue.
  

22. SAP ERP

• Feature/Setting: Plant Maintenance Module integration; auto-create notifications or work orders tied to facility asset via PM order APIs.
  

23. Notion

• Feature/Setting: Database item creation via API; run audit trails; schedule follow-up on flagged assets.
  

24. Okta Workflows

• Feature/Setting: Automated user notification or access restriction action in response to incident reports.
  

Benefits

1. Accelerated reporting and response for incidents and hazards.

2. Reduced compliance risk and audit preparation time.

3. Enhanced accuracy with automated evidence capture/archiving.

4. Single view of inspection data, status, follow-up, and resolution across platforms.

5. Consistent stakeholder notifications and cross-team coordination.

6. Lower administrative overhead and faster closure of corrective actions.

7. Integration with legacy and modern systems to suit any airport IT landscape.