Aviation Asset & Facility Management AutomationPurpose
1.2. Assign work orders to the appropriate maintenance staff or vendors by skills, availability, or location.
1.3. Aggregate repair requests from IoT sensors, ticketing apps, staff emails, or maintenance hotline.
1.4. Synchronize work order status with asset management, vendor, and incident response systems.
1.5. Reduce downtime, manual coordination overhead, and missed compliance deadlines in complex airport environments.
Trigger Conditions
2.2. Manual submission via staff portal, kiosk, or mobile app.
2.3. Email to designated “repair@” mailbox receives ticket.
2.4. Phone call or IVR input triggers new maintenance log.
2.5. SLA breach detected in monitoring/logging solutions.
Platform Variants
- Feature/Setting: Incident Management API; configure inbound REST to receive requests and auto-create work order.
3.2. Salesforce Field Service
- Feature/Setting: Work Order API; create and assign maintenance tickets using WorkOrder and ServiceResource objects.
3.3. SAP Asset Manager
- Feature/Setting: Asset Maintenance Request API; auto-generate and route orders via OData or REST integration.
3.4. IBM Maximo
- Feature/Setting: Work Order MBO Interface; receive event via REST and set assignment logic in workflow designer.
3.5. Oracle Cloud Maintenance
- Feature/Setting: REST API “createWorkOrder”; specify asset code, fault, and technician assignment.
3.6. Microsoft Dynamics 365 Field Service
- Feature/Setting: Work Orders Entity API; configure auto-creation rules and assignment plug-ins.
3.7. Zendesk
- Feature/Setting: Ticket API with custom fields; auto-categorize as work order, assign group.
3.8. Jira Service Management
- Feature/Setting: Issues REST API; use “create issue” for work order type and automation rules for routing.
3.9. Monday.com
- Feature/Setting: Automations → “When status changes, create item” and Integrations API.
3.10. Asana
- Feature/Setting: Webhooks for new tasks from trigger source, Rules to assign.
3.11. Freshservice
- Feature/Setting: Service Requests API; custom workflow for categorizing and assignment.
3.12. Ivanti Neurons
- Feature/Setting: Automation Rules for incident-to-work order conversion, API for asset status monitoring.
3.13. Infor EAM
- Feature/Setting: Job Request REST API; configure routing and SLA triggers.
3.14. Smartsheet
- Feature/Setting: Forms/Sheets for intake, Automated Workflows for assignment, API for integrations.
3.15. Google Apps Script
- Feature/Setting: Auto-email parser in Gmail, Sheets scripts for assignment logic, Calendar event creation.
3.16. Office 365 Power Automate
- Feature/Setting: “When new email arrives” trigger, create SharePoint/Microsoft List item, Teams alert.
3.17. Slack
- Feature/Setting: Incoming webhook listens for #maintenance channel, app forwards to work order platform via API.
3.18. Twilio
- Feature/Setting: SMS + IVR flow captures request, sends HTTP POST to work order creation endpoint.
3.19. PagerDuty
- Feature/Setting: Events API auto-creates work order from incident escalation, integrates with service desk.
3.20. AWS Lambda
- Feature/Setting: Custom runtimes process IoT/S3/email triggers and orchestrate API calls to maintenance systems.
3.21. Honeywell Forge
- Feature/Setting: BACnet/IoT alert triggers REST webhook for work order logging.
3.22. Google Cloud Functions
- Feature/Setting: HTTP-triggered scripts for parsing incoming requests and updating maintenance DB/API.
3.23. Tofino Security (SCADA/ICS monitoring)
- Feature/Setting: Alarm forwarding to maintenance queue integration.
Benefits
4.2. Error-free assignment and tracking via programmed routing logic.
4.3. Reduces manual touchpoints, missed work orders, and SLA non-compliance.
4.4. Improved employee safety and asset longevity in mission-critical airport environments.
4.5. End-to-end audit trail of maintenance, from detection to completion and compliance reporting.