Failed payment notification workflow

**Purpose**

1.1. Automates detection and notification of failed payments in car leasing with real-time triggers.
1.2. Automating alerts to customers and internal teams for immediate follow-up.
1.3. Reduces manual intervention by automatedly sending reminders and penalties if unresolved.
1.4. Ensures automatable compliance and boosts collection rates through multi-channel communication.
1.5. Automator navigates payment retries and updates customer records automatically.

**Trigger Conditions**

2.1. Automated trigger on payment failure event from payment gateway response (e.g., unsuccessful charge).
2.2. Automating checking for specific failed status codes (e.g., insufficient funds, card declined).
2.3. Timer-based automation for daily scans of failed payment logs in the system.
2.4. Manual intervention triggers when reviewed by billing staff and flagged as failed.

**Platform Variants**

3.1. Stripe
• Function: `Webhook` — Configure "payment_intent.payment_failed" event for automated detection.
3.2. PayPal
• API: `Webhook Notification` — Use "PAYMENT.SALE.DENIED" to automate alerts.
3.3. Twilio SMS
• Endpoint: `Message API` — Automated SMS to customer for failed payment notification.
3.4. SendGrid
• API: `Mail Send` — Email automation for failed payment notifications.
3.5. Slack
• Webhook: `Incoming Webhooks` — Internal automated notification to finance channel.
3.6. Microsoft Teams
• Feature: `Incoming Webhook` — Auto-post failed payment alert to accounting team.
3.7. Salesforce
• Object: `Task/Case Creation` — Automatically create follow-up tasks on failed payments.
3.8. HubSpot
• Automation: `Workflow Trigger` — Trigger sequences when payment failure logged.
3.9. Mailgun
• Feature: `Email Messages` — Automated email delivery for payment failed communication.
3.10. ActiveCampaign
• API: `Automations` — Automatedly add contact to payment recovery campaign.
3.11. Google Sheets
• Function: `Append Row` — Log all failed payment attempts automatically for recordkeeping.
3.12. QuickBooks Online
• API: `Create Invoice` or `Update Customer Note` — Automatedly flag failed payment cases.
3.13. Zoho Books
• API: `Create/Update Record` — Automate marking invoice as payment failed.
3.14. Intercom
• Feature: `Message Automation` — Send in-app automated message about payment issue.
3.15. Zendesk
• API: `Ticket Creation` — Automates ticketing for customer support follow-up.
3.16. Freshdesk
• Endpoint: `Automated Ticket API` — Create incident for payment failure event.
3.17. WhatsApp Business API
• Endpoint: `Send Message` — Automated WhatsApp message for failed payments.
3.18. Pipedrive
• Automation: `Deal Update` — Move customer to “Payment Issue” pipeline stage automatically.
3.19. Xero
• API: `Invoice Update` — Update and log failed payment status via automation.
3.20. DocuSign
• Feature: `Envelope Event Notification` — Trigger automated contracts update on payment failure.
3.21. NetSuite
• SuiteScript: `AfterSubmit User Event` — Automates updating financial record on payment failed status.
3.22. Monday.com
• Automation: `Item Status Change` — Automatedly tag client board for failed billing status.
3.23. Trello
• Power-Up: `Card Automation` — Create or update card for failed payment follow-up.

**Benefits**

4.1. Automates payment recovery and extends reach across channels.
4.2. Reduces collection time and manual follow-up through seamless automation.
4.3. Ensures no payment failure is missed with automated triggers and logs.
4.4. Enhances customer experience with prompt, automated, multi-channel alerts.
4.5. Facilitates data-driven escalation paths and automatable workflows for finance teams.