Automated reminder for outstanding collections

Purpose

1.1. Automate the process of sending reminders for outstanding collections in government ration shops to ensure timely payments and compliance.
1.2. Automates notification dispatches via SMS, email, or calls to beneficiaries and agents with overdue balances.
1.3. Automatedly escalates notifications to higher authorities if amounts remain unpaid after a predefined period.
1.4. Enables full auditable automation of reminder logs and payment status updates for compliance review.
1.5. Automates integration with government payment gateways for real-time reconciliation and reminder adjustment.

Trigger Conditions

2.1. Outstanding payment status detected past configurable due date in billing system.
2.2. System generates a daily list of overdue accounts above auto-set threshold.
2.3. Manual override to trigger reminders for select accounts (e.g., high-value defaulters).
2.4. Scheduled automation (e.g., every 24 hrs) to check and execute outstanding payment notifications.
2.5. Automated trigger from rejected transaction or failed payment confirmation webhook.

Platform Variants

3.1. Twilio SMS
- Feature/Setting: Automate SMS reminder with Twilio 'Messages API'; Configure message body, recipient, scheduling via API dashboard.
3.2. SendGrid
- Feature/Setting: Automate overdue email via SendGrid 'Mail Send API'; Set sender, template, dynamic due amount and link.
3.3. WhatsApp Business API
- Feature/Setting: Automating WhatsApp reminders using /messages endpoint; Template with due info and payment link configured.
3.4. Slack
- Feature/Setting: Slack 'chat.postMessage' API for automated reminders in internal compliance channels.
3.5. Microsoft Teams
- Feature/Setting: Schedule automated notifications with Teams 'incoming webhook' and adaptive card for overdue users.
3.6. Google Calendar
- Feature/Setting: Automate calendar event creation with Google Calendar API for payment due alerts.
3.7. SAP ERP
- Feature/Setting: Configure automated dunning process via 'SAP Collections & Dispute Management' module.
3.8. Oracle Fusion Cloud
- Feature/Setting: Use 'Accounts Receivable Automation' to send email/SMS based reminders.
3.9. Salesforce
- Feature/Setting: Automate Tasks/Alerts using Flow Builder, Process Builder, or Apex for pending collections.
3.10. Zoho CRM
- Feature/Setting: Automatic workflow rules for overdue follow-ups through Zoho's CRM Custom Functions.
3.11. Mailgun
- Feature/Setting: Use Mailgun's 'messages' API for automating email reminders about payment dues.
3.12. AWS SNS
- Feature/Setting: Automate push/SMS notification through 'Publish' action for overdue customers.
3.13. Azure Logic Apps
- Feature/Setting: Create automated workflows to trigger reminders based on data ingestion and timer.
3.14. Freshdesk
- Feature/Setting: Automate ticket and email reminders for collections via 'Automations' tab.
3.15. HubSpot
- Feature/Setting: Use workflow automation to schedule reminder emails to contacts with pending dues.
3.16. OneSignal
- Feature/Setting: Automate push notifications to users’ devices for overdue alerts via REST API.
3.17. Aircall
- Feature/Setting: Automate outbound calls using Aircall API to deliver voice reminders.
3.18. Zoom Phone
- Feature/Setting: Use 'Automated Call Routing' to deliver pre-recorded reminders for collections.
3.19. ActiveCampaign
- Feature/Setting: Automate drip reminder sequences using their 'Automation Builder'.
3.20. Google Sheets
- Feature/Setting: Script automation with Google Apps Script for generating and triggering reminders from overdue sheet entries.
3.21. Telegram Bot API
- Feature/Setting: Automate Telegram bot messages to beneficiaries flagged as overdue using sendMessage method.
3.22. DocuSign
- Feature/Setting: Automate sending payment confirmation requests/agreements upon clearance via 'Envelopes: create and send' API.

Benefits

4.1. Maximizes government revenue by automating and systematizing collections processes.
4.2. Ensures compliance with regulatory policies by automatedly maintaining records and reminders.
4.3. Reduces manual intervention and collection delays through end-to-end automation.
4.4. Improves beneficiary engagement and accountability via timely, automated communications.
4.5. Enhances accuracy of records and reduces error in reminder management by automating every step.
4.6. Automated process scales easily as beneficiary database grows, providing futureproof automation.