Failed payment alert and retry workflow

Purpose

1. Automate failed payment detection and alerting in the archery range billing system, ensuring customers are promptly notified if their payment fails to process; enable automated retries to maximize renewal collection and minimize manual intervention.

2. Automate escalations if failed payments persist; prioritize account retention and reduce administrative load by triggering alerts, retries, and follow-up tasks based on payment gateway responses.

3. Facilitate automated analytics gathering regarding payment failures to optimize billing practices, mitigate revenue leakage, and refine customer outreach.

Trigger Conditions

1. Automation initiates upon receiving a failed payment notification from integrated payment gateway or financial platform.

2. Additional triggers include: API webhook response indicating payment_declined, bank_insufficient_funds status, or unresolved transaction errors after an initial retry.

Platform Variants

1. Stripe

• API Trigger: "payment_intent.payment_failed" webhook; configure Event Handler to automate retry.
  

2. PayPal

• Feature/API: "PAYMENT.SALE.DENIED" webhook; automate subsequent billing agreement retry logic.
  

3. Square

• API: "payment.failed" webhook event; set up automated notification to customer and retry schedule via "CreatePayment" API.
  

4. Braintree

• Feature: "Transaction Declined" webhook; automate communication and retry using Braintree SDK functions.
  

5. QuickBooks Payments

• Feature: Failed payment report; automate alert with scheduled task via QuickBooks API.
  

6. Authorize.net

• API: "Silent Post" failed transaction handler; automate follow-up using "createTransactionRequest".
  

7. GoCardless

• Webhook Event: "payments.failed"; automate auto-retry via "Retry Payment" API.
  

8. Mollie

• Webhook: "payment.failed"; automate customer email dispatch via Mollie API.
  

9. Adyen

• Notification: "AUTHORISATION_FAILED" webhook; automate billing sequence adjustment.
  

10. Worldpay

• Feature/API: "payment declined" notification; automate webhook-driven actions.
  

11. Wise (formerly TransferWise)

• API: "Failed Transfer" webhook; automate recipient notification and re-initiation logic.
  

12. FreshBooks

• Feature: Failed payment trigger in Billing Automation; automate task creation for retry.
  

13. Xero

• API: "Payment Failed" callback; automate invoice flagging and follow-up automation.
  

14. SendGrid

• API: Automate payment failure alert email template for customer notification on payment decline.
  

15. Twilio

• Feature: Automate SMS alert for failed payments using Messaging API.
  

16. Zendesk

• Feature: Automate creation of support ticket on failed billing event for follow-up.
  

17. Slack

• API: Automated alert sent to finance channel on detection of failed payment event.
  

18. Salesforce

• Feature: Automate lead or case creation using "Process Builder" on payment failure.
  

19. HubSpot

• Workflow: Automate tag addition and task for sales follow-up on failed payment detected by API integration.
  

20. Zapier

• Feature: Automate cross-platform triggers—failed payment alerts, retries, and CRM updates using Webhooks and scheduled retries.
  

Benefits

1. Automated workflows accelerate failed payment detection and resolution, minimizing administrative effort.

2. Automated alerts, retries, and notifications boost revenue recovery and customer retention via proactive engagement.

3. Automation of escalation protocols and CRM updates ensures full visibility for staff, reducing churn.

4. Automator-driven analytics streamline reconciliation and future billing automation improvements.

5. Automatable communication reduces manual tasks and improves accuracy in follow-up processes across platforms.