Booking and Reservation ManagementPurpose
1.2 Reduce manual ticket issuing errors, ensure immediate customer delivery, and synchronize booking details with airline and CRM records.
1.3 Enable real-time ticket validation, reduce support requests, comply with regulatory requirements for proof-of-purchase, and integrate revenue tracking through e-ticket generation logs.
Trigger Conditions
2.2 Receipt of flight reservation status change (pending to confirmed) in booking system.
2.3 Specific webhook or API callback from airline GDS confirming ticket fulfillment.
2.4 CRM workflow stage transitions (e.g., “Awaiting Ticket” to “Ticketed”).
Platform Variants
• Feature/Setting: SMS outbound; API endpoint /Messages; configure to send ticket string and PDF link to customer mobile number.
3.2 SendGrid
• Feature/Setting: Dynamic transactional template; /mail/send API; embed e-ticket PDF as attachment, personalize with booking variables.
3.3 DocuSign
• Feature/Setting: Envelope creation via API; /envelopes endpoint; auto-send ticket to customer for digital acknowledgement.
3.4 WhatsApp Business API
• Feature/Setting: Document message endpoint; use customer’s WhatsApp number to push the e-ticket PDF with booking summary.
3.5 Slack
• Feature/Setting: chat.postMessage; channel notification of issued e-ticket for internal ops tracking.
3.6 Microsoft Teams
• Feature/Setting: Incoming Webhook connector; post summarised e-ticket to booking management team or customer support channel.
3.7 Zapier
• Feature/Setting: Action “Send Email” or “Webhooks by Zapier”; relay ticket PDF via customized workflow on booking confirmation.
3.8 Google Workspace Gmail API
• Feature/Setting: users.messages.send; automate e-ticket dispatch with inline content and PDF attachment.
3.9 Outlook Graph API
• Feature/Setting: /sendMail endpoint; push tailored e-ticket emails via Office 365 account.
3.10 PDF Generator API
• Feature/Setting: /generate endpoint with dynamic fillable ticket templates—insert PNR, passenger, and flight data; output PDF URL.
3.11 Stripe
• Feature/Setting: PaymentIntent webhook; auto-trigger ticket generation when payment status updated to succeeded.
3.12 Salesforce
• Feature/Setting: Workflow Rule; trigger e-ticket process on “Ticket_Ready__c” field update.
3.13 HubSpot
• Feature/Setting: Workflow Automation; initiate ticket delivery with “Booking Confirmed” property change.
3.14 Freshdesk
• Feature/Setting: Ticket creation webhook; auto-attach e-ticket file in customer support case.
3.15 Zendesk
• Feature/Setting: Triggers & Automations; email ticket with file attachment on solved reservation request.
3.16 Mailgun
• Feature/Setting: messages API; e-mail ticket to user with custom message and e-ticket PDF.
3.17 Intercom
• Feature/Setting: Conversations API; automatically push e-ticket in chat after booking.
3.18 AirSlate
• Feature/Setting: Create Document Workflow; auto-generate and share e-ticket from reservation template.
3.19 OneDrive API
• Feature/Setting: /drive/items root createUploadSession; upload ticket PDF and share secure link.
3.20 Dropbox API
• Feature/Setting: /files/upload endpoint; deposit e-ticket PDF and create shareable link for delivery.
3.21 AWS SES
• Feature/Setting: SendRawEmail; high-volume outbound e-ticket email with branding and attachments.
3.22 Google Cloud Functions
• Feature/Setting: HTTP-triggered function; script PDF generation and launch multi-channel ticket dispatch.
3.23 Monday.com
• Feature/Setting: Automations “When status changes to confirmed, send email with file”; deliver ticket upon workflow stage update.
3.24 Pabbly Connect
• Feature/Setting: Trigger action on booking webhook; relay ticket details to chosen communication channel.
Benefits
4.2 Multi-channel delivery increases likelihood of customer receipt.
4.3 Detailed audit trail for compliance, accounting, and support.
4.4 Enhanced customer experience drives loyalty and repeat bookings.
4.5 Staff time reallocated from repetitive admin to higher-value tasks.