Booking and Reservation ManagementPurpose
1.2. Reduce manual intervention and response lag for ticket agents and travelers during disruptions.
1.3. Synchronize with GDS/API for real-time update extraction and omni-channel alerting.
1.4. Integrate dynamic rebooking options, rule-driven alternative route suggestions, and instant confirmation processes.
Trigger Conditions
2.2. Receipt of airline irregular operations (IROPS) notification via API or email.
2.3. Travel document update in CRM or PNR system.
2.4. Customer-initiated request via portal for rescheduling due to detected disruption.
Platform Variants
• Feature: ItineraryChangeNotif; Configuration: Subscribe webhook to status-change events for PNR.
3.2. Sabre Dev Studio
• Feature: Get Reservation Change Notification; Configuration: REST API endpoint with reschedule webhook.
3.3. Travelport Universal API
• Feature: URChangeNotify; Configuration: Monitored queue for status update triggers.
3.4. Twilio SMS
• Feature: Programmable Messaging; Configuration: Send templated SMS alert upon trigger, use verified sender ID.
3.5. SendGrid
• Feature: Transactional Email API; Configuration: Dynamic email templates for disruption type, with reschedule links.
3.6. Slack
• Feature: Incoming Webhooks; Configuration: Instant alert to agent channel with passenger and scenario details.
3.7. Microsoft Teams
• Feature: Connector/Adapter; Configuration: Push disruption message to customer service teams for escalation.
3.8. Telegram Bot API
• Feature: SendMessage; Configuration: Deploy automated bot to notify traveler directly with options.
3.9. WhatsApp Business API
• Feature: Template Message; Configuration: Pre-approved message flows for disruption/reschedule outreach.
3.10. Zendesk
• Feature: Ticket Trigger; Configuration: Auto-generate customer ticket upon GDS status change event.
3.11. Salesforce Service Cloud
• Feature: Process Builder; Configuration: Automation of case creation on itinerary alert, assignment routing.
3.12. HubSpot CRM
• Feature: Workflow Automation; Configuration: New ticket/deal update and follow-up task launch.
3.13. Freshdesk
• Feature: Scenario Automation; Configuration: Real-time alert, reschedule offer tickets raised for agents.
3.14. Google Cloud Pub/Sub
• Feature: Topic Subscription; Configuration: Publish flight/change event, notify multiple endpoints.
3.15. AWS Lambda
• Feature: Event-driven Execution; Configuration: Custom script for detecting change, invoking rebooking logic.
3.16. Microsoft Power Automate
• Feature: Scheduled/Triggered Flow; Configuration: Set up PNR monitoring and automated follow-up action.
3.17. Notion
• Feature: Database Update Trigger; Configuration: Track status, ping users, log steps on incident board.
3.18. Monday.com
• Feature: Integration Recipe; Configuration: Automated status update, agent task handoff.
3.19. Intercom
• Feature: Conversations Automation; Configuration: Proactive chat/message to affected clients.
3.20. Google Calendar API
• Feature: Event Update Notification; Configuration: Automatically adjust meeting/travel times for user.
3.21. Zapier
• Feature: Multi-App Zap; Configuration: Link GDS, SMS, email, CRM with conditional logic for disruption chain.
3.22. Aircall
• Feature: Call Trigger Webhook; Configuration: Immediate outbound to passenger on high-priority changes.
3.23. Pipedrive
• Feature: Activity Scheduler; Configuration: Auto log reschedule call tasks for agents.
3.24. Mailgun
• Feature: Email Routing; Configuration: Intelligent, scenario-based routing of itinerary updates.
Benefits
4.2. Improved operational efficiency with consistent cross-channel ticket and notification management.
4.3. Higher customer retention through proactive, personalized rescheduling.
4.4. Enhanced competitive edge via rapid, multi-platform communications and automated workflow orchestration.