Booking and Reservation ManagementPurpose
1.2. Eliminate manual intervention, reduce processing times, minimize errors, ensure compliance with airline rules, improve customer satisfaction, and maintain real-time audit trails across ticketing and financial systems.
Trigger Conditions
2.2. Airline schedule changes result in eligibility for refund/cancellation.
2.3. Payment gateway reports failed transaction.
2.4. API call from travel partner or OTA system requests action.
2.5. SLA threshold reached for pending refund request.
Platform Variants
• Feature/Setting: Use Booking Cancellation/Refund endpoints to automate PNR updates and trigger refund workflows.
3.2. Sabre API
• Feature/Setting: Leverage Enhanced Refunds Service and Cancel Reservation API for direct processing and status updates.
3.3. Travelport Universal API
• Feature/Setting: Employ UniversalRecordCancel and AirRefundQuote/AirRefundCreate endpoints for automated actions.
3.4. Galileo Web Services
• Feature/Setting: Configure PNR cancellation and refund transaction modules for agentless execution.
3.5. Worldspan API
• Feature/Setting: Use Automated Refund Processing module for ticket voiding/cancellation and financial adjustments.
3.6. Mystifly API
• Feature/Setting: Invoke AirCancel, AirRefund, and ticketing update endpoints for consolidator bookings.
3.7. Navitaire API
• Feature/Setting: Integrate CancelBooking and RequestRefund calls for low-cost carrier bookings.
3.8. Stripe
• Feature/Setting: Use PaymentIntents and Refunds endpoints to automate payment reversals for eligible transactions.
3.9. PayPal
• Feature/Setting: Implement Sale Refund REST API for instant refund processing and notification.
3.10. Razorpay
• Feature/Setting: Trigger Refund API for instant transaction reversal and webhook for confirmation.
3.11. Twilio SMS
• Feature/Setting: Deploy Programmable Messaging with keyword triggers for cancellation/refund requests and confirmations.
3.12. SendGrid
• Feature/Setting: Set up Transactional Templates and API integration for automated status emails to customers.
3.13. Zendesk
• Feature/Setting: Integrate API triggers for ticketing system case creation, resolution, and customer notification.
3.14. ServiceNow
• Feature/Setting: Configure Workflow Automation with REST integration for ITSM record tracking and escalation.
3.15. Zoho Desk
• Feature/Setting: Use Workflow Rules and REST API to generate, update, and close refund/cancellation support tickets.
3.16. Salesforce
• Feature/Setting: Automate Case creation, update, and escalation via Service Cloud API for full customer visibility.
3.17. Microsoft Dynamics 365
• Feature/Setting: Use Power Automate flows to sync cancellation events into CRM records and initiate refund processes.
3.18. Google Sheets
• Feature/Setting: Use Sheets API for auto-logging every refund/cancellation event and status for internal audit.
3.19. Slack
• Feature/Setting: Send webhook alerts to #refund-management channel for staff awareness and rapid escalation.
3.20. Freshdesk
• Feature/Setting: Apply Automation Rules and API integration for seamless helpdesk ticket workflow in refund/cancellation.
3.21. Outlook 365
• Feature/Setting: Automate sending refund/cancellation email confirmations with Mail API integration from workflow engine.
3.22. DocuSign
• Feature/Setting: Use eSignature API for required refunded passenger consent forms where mandated.
Benefits
4.2. Minimizes manual errors and compliance breaches.
4.3. Centralizes and standardizes refund/cancellation workflows.
4.4. Improves customer trust with transparent, instant notifications.
4.5. Enhances auditability with auto-generated, immutable logs across channels.
4.6. Scales effortlessly during mass disruptions (e.g., strikes, weather events).