Booking and Reservation ManagementPurpose
1.2. Reduce manual intervention, increase booking velocity, decrease no-shows, and dynamically update riders as shuttle capacity changes or cancellations occur.
1.3. Improve customer experience with instant notifications for booking confirmation, waitlist entry/exit, seat openings, and schedule changes.
Trigger Conditions
2.2. A confirmed reservation is canceled, freeing up a seat.
2.3. Shuttle schedule changes (early/late departures or vehicle swap).
2.4. Automated periodic notifications for prolonged waitlist instances.
2.5. Customer manually removes themselves from waitlist via linked interface.
2.6. Admin intervention via management console.
Platform Variants
• Function: Send SMS on waitlist status changes.
• Setting: Use Messages API (`/v1/Accounts/{AccountSid}/Messages`) with dynamic message templates.
3.2. SendGrid
• Function: Send transactional emails for status updates.
• Setting: Configure `mail/send` endpoint with JSON template and placeholders.
3.3. Slack
• Function: Notify team channel when waitlist opens or closes.
• Setting: Use Webhook URLs to post JSON alerts to a specified channel.
3.4. Microsoft Teams
• Function: Internal notification of high waitlist volumes.
• Setting: Configure Incoming Webhook in Teams for message delivery.
3.5. Mailgun
• Function: Automated, templated email notifications.
• Setting: Use `/messages` endpoint with dynamic content tokens.
3.6. Google Calendar
• Function: Sync updated bookings or waitlist status with user’s calendar.
• Setting: Use Calendar API `events.insert` to add or update entries.
3.7. HubSpot
• Function: Update contact records with waitlist status.
• Setting: Use Contacts API (`/contacts/v1/contact/vid/{vid}/profile`) for property updates.
3.8. Salesforce
• Function: Automate record creation for waitlisted customers.
• Setting: Use REST API `sobjects/Lead/` with relevant custom fields.
3.9. Zendesk
• Function: Create or update support tickets upon waitlist changes.
• Setting: Use Tickets API (`/api/v2/tickets.json`) with status tracking.
3.10. Pipedrive
• Function: Log and progress waitlist leads through pipeline.
• Setting: Use `/deals` endpoint with custom stage for waitlists.
3.11. Zoho CRM
• Function: Update lead status to waitlisted or confirmed.
• Setting: Use `Leads` module API with status field.
3.12. Freshdesk
• Function: Trigger proactive support reply for long wait times.
• Setting: Use `/tickets` API with scenario automation rules.
3.13. ActiveCampaign
• Function: Send personalized email drip based on waitlist status.
• Setting: Use `Automations` API with custom triggers.
3.14. Intercom
• Function: Live chat notification upon waitlist to seat transition.
• Setting: Use Conversations API to send in-app messages.
3.15. WhatsApp Business API
• Function: Push seat confirmation or status via WhatsApp message.
• Setting: Use `/v1/messages` endpoint with approved templates.
3.16. Telegram Bot API
• Function: Bot alert to customers when status updates happen.
• Setting: Use `sendMessage` endpoint with chat ID and custom payload.
3.17. Google Sheets
• Function: Log all waitlist changes for reporting.
• Setting: Sheets API `append` method to update rows.
3.18. Asana
• Function: Assign tasks for manual review when waitlist exceeds threshold.
• Setting: Use Tasks API to create tasks in target project.
3.19. Monday.com
• Function: Visual workflow for waitlist movement.
• Setting: Use API to update relevant boards/pulses with status.
3.20. Airtable
• Function: Real-time waitlist database and notifications.
• Setting: Use `PATCH` API to update records and trigger automations.
Benefits
4.2. Administrative workload reduced by eliminating repetitive tasks.
4.3. Improves shuttle occupancy rates and responsiveness to demand fluctuations.
4.4. Tracks actionable analytics for process improvements and forecasting.
4.5. Maintains full audit trails for compliance and quality assurance.