Rebooking workflow for missed or canceled rides

Purpose

1.1. Streamline automatic rebooking for passengers who missed or canceled their airport shuttle ride, reducing manual intervention and decreasing idle vehicle times.
1.2. Ensure timely passenger redirection, maximize shuttle occupancy, inform all stakeholders immediately, and update entry in reservation, payment, and notification channels.
1.3. Achieve consistent, error-free handling that adapts based on ride availability, customer preference (time, route), and operational status.

Trigger Conditions

2.1. Ride status changes to "missed" or "canceled" in shuttle booking system.
2.2. Customer submits cancellation via web, app, phone, or email.
2.3. Driver or staff marks passenger as "no-show" by deadline.
2.4. API or webhook event received from ride tracking hardware or partner system indicating passenger absence.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: Send SMS alert—Twilio API v2010; POST /Messages with ride details and rebooking link.
3.2. SendGrid
• Feature/Setting: Trigger transactional email—Mail Send API v3, with dynamic template for rebooking.
3.3. Microsoft Exchange Online
• Feature/Setting: Calendar rebooking event—Use Graph API /me/calendar/events with updated reservation.
3.4. Google Calendar
• Feature/Setting: Insert event—Calendar API, Events: insert with new pickup time/vehicle/reservation link.
3.5. Slack
• Feature/Setting: Post notification—chat.postMessage endpoint to designated operations channel.
3.6. Salesforce
• Feature/Setting: Update opportunity or case—REST API PATCH /sobjects/Opportunity with ride status and next steps.
3.7. HubSpot
• Feature/Setting: Log engagement—Engagements API to record rebooking notification and customer response.
3.8. Zendesk
• Feature/Setting: Create support ticket—POST /api/v2/tickets for missed ride, auto-rebooking incident.
3.9. Stripe
• Feature/Setting: Refund or adjust payment—POST /v1/refunds (if canceled) or POST /v1/payment_intents for rebooking charge.
3.10. PayPal
• Feature/Setting: Refund transaction—Payments API POST /v2/payments/refunds and notify of new booking invoice.
3.11. Zoom
• Feature/Setting: Update meeting invite—Meetings API PATCH /meetings/{meetingId} with revised time for VIP or group rides.
3.12. Google Sheets
• Feature/Setting: Insert row—Sheets API, spreadsheets.values.append for logging canceled/missed & rebooked rides.
3.13. Microsoft Teams
• Feature/Setting: Post adaptive card—Graph API, chatMessage resource to alert support/dispatch.
3.14. Zapier
• Feature/Setting: Webhook trigger—Catch Hook for monitoring "ride missed/canceled" event and distributing actions.
3.15. Freshdesk
• Feature/Setting: Create ticket—Tickets API POST with ride and passenger info for follow-up.
3.16. Oracle NetSuite
• Feature/Setting: Update booking record—REST API PATCH /record/v1/booking/{id} with rebooking details.
3.17. Mailchimp
• Feature/Setting: Send targeted email—Campaigns API POST /campaigns with rebooking segment.
3.18. WhatsApp Business API
• Feature/Setting: Send template message—messages endpoint, behavioral template for ride missed/canceled.
3.19. Aircall
• Feature/Setting: Initiate callback—Calls API POST /calls, prompt agent to rebook live.
3.20. Asana
• Feature/Setting: Create or update task—Tasks API POST /tasks to log support action for ride rebooking.

Benefits

4.1. Reduce operational workload and minimize human scheduling errors.
4.2. Shorten passenger wait times and increase overall ride occupancy.
4.3. Automatic, multichannel notification for customers and staff ensures rapid alignment.
4.4. Provides an audit trail for customer service and compliance review.
4.5. Adaptable to real-time booking changes, payment processing, and cross-platform logging.
4.6. Supports scaling operations without proportional increase in manual support resources.