Confirmation reminder emails/SMS to passengers before flights

Purpose

1.1. Automate the sending of confirmation reminder emails and SMS messages to passengers before their scheduled domestic flights.
1.2. Automatedly notify passengers of upcoming flights to reduce no-shows, confirm bookings, and improve passenger experience through timely communication.
1.3. Automating this process ensures consistent communication, minimizes manual intervention, and streamlines reservation management.
1.4. Automation targets both corporate clients and individual travelers, providing reminders for check-in requirements and itinerary details.
1.5. Automate multi-channel reminders (email/SMS) to increase the likelihood of message delivery and passenger awareness.

Trigger Conditions

2.1. Automated trigger when reservation status changes to confirmed in the airport booking system.
2.2. Automator processes activate X hours before scheduled departure (e.g., 24 hours and/or 3 hours prior).
2.3. Automatedly re-trigger if the email/SMS fails or is unread.
2.4. Automation initiates when the flight information (date/time/terminal) is updated or changed.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: Automate programmable messaging API; send reminders via `Messages.create()` with dynamic passenger and flight data.
3.2. SendGrid
• Feature/Setting: Automator enables email reminders using the `Mail Send API`; personalize templates and automate scheduling per passenger data.
3.3. AWS SNS
• Feature/Setting: Automate notifications via `Publish` API in a scheduled Lambda automator for SMS/email triggers.
3.4. Mailgun
• Feature/Setting: Automatable sending via `/messages` API for scheduled confirmation emails.
3.5. Nexmo (Vonage)
• Feature/Setting: SMS automation using `Send SMS` API with scheduled jobs for reminders.
3.6. Outlook 365
• Feature/Setting: Automate email delivery using Graph API with mail flow rules for time-triggered sending.
3.7. Gmail (Google Workspace)
• Feature/Setting: Gmail API `Users.messages.send` for automated reminders using filtered queries and drafts.
3.8. Slack
• Feature/Setting: Automated slackbot sends direct messages using `chat.postMessage` for internal reminders to airport staff.
3.9. WhatsApp Business API
• Feature/Setting: Automate WhatsApp messages with `/messages/send` for mobile reminders.
3.10. Telegram Bot API
• Feature/Setting: Automator triggers using `sendMessage` for passenger flight confirmation via bots.
3.11. Plivo
• Feature/Setting: Automated SMS reminders with `Message` API; utilize scheduled tasks for repeat sending.
3.12. HubSpot
• Feature/Setting: CRM workflow automation with scheduled emails via contact-based triggers.
3.13. Salesforce
• Feature/Setting: Process Builder/Flows automates sending emails/SMS using built-in notification actions.
3.14. Infobip
• Feature/Setting: Automated reminders using the Omnichannel API; schedule messages based on booking times.
3.15. ClickSend
• Feature/Setting: Automate both SMS/email via API calls, schedule automated reminders from reservation data.
3.16. Zapier
• Feature/Setting: Multi-platform automator; triggers from booking system, automates reminders via preferred channel integration.
3.17. Zoho CRM
• Feature/Setting: Automated workflow rules dispatch reminder emails/SMS when booking status is updated.
3.18. ActiveCampaign
• Feature/Setting: Email/SMS automation using pre-built flows; contact tags trigger reminders automatically.
3.19. Intercom
• Feature/Setting: Automated Message feature sends reminders using event-based scheduling in customer journeys.
3.20. Airship
• Feature/Setting: Automate push notification and SMS/email delivery via campaign scheduling; configure to passenger booking data.
3.21. Microsoft Power Automate
• Feature/Setting: Automated flows for email/SMS reminders based on triggers from connected databases or apps.
3.22. Freshworks
• Feature/Setting: Automated workflows send reminder emails/SMS via Freshmarketer triggers before flight departure.

Benefits

4.1. Automate increased show rates by automating consistent reminders to passengers.
4.2. Automatedly reduce manual workload for airport staff, freeing resources for other tasks.
4.3. Automation improves passenger satisfaction by ensuring critical travel information is not missed.
4.4. Automator ensures scalable communication for corporate clients with high booking volumes.
4.5. Automatable error handling and retry logic minimize undelivered message rates.
4.6. Automated integration with booking systems ensures messages always contain up-to-date flight details.