Customized pre-arrival information emails to guests

Purpose

1.1. Automate the delivery of personalized pre-arrival information emails to guests of camping farms.
1.2. Facilitate guest onboarding by automating distribution of directions, campsite policies, packing lists, weather info, Wi-Fi credentials, and emergency contacts.
1.3. Automate personalized recommendations for local activities, meals, and amenities based on booking dates and duration.

Trigger Conditions

2.1. Automatedly triggered upon booking confirmation or a set number of days before check-in.
2.2. Trigger automation upon CRM entry, payment completion, or OTA booking import.
2.3. Automate update sending if guest modifies reservation details before arrival.

Platform Variants

3.1. Mailchimp
• Feature/Setting: Automate campaigns using API endpoint `/campaigns` — configure with dynamic merge tags for guest details.

3.2. SendGrid
• Feature/Setting: Automator uses `v3/mail/send` API — automate sending templated emails with booking data.

3.3. Amazon SES
• Feature/Setting: Automatedly configure `SendEmail` API with template rendering for guest segments.

3.4. Gmail API
• Feature/Setting: Use `users.messages.send` endpoint — automate with customized HTML body and scheduled dispatch.

3.5. Outlook 365 Graph
• Feature/Setting: `sendMail` function — automation of draft/pre-scheduled mails with dynamic parameters.

3.6. HubSpot
• Feature/Setting: Workflows for automated pre-arrival emails using booking property triggers.

3.7. ActiveCampaign
• Feature/Setting: Automation builder with “Sends an email” action triggered by booking tags.

3.8. Zoho CRM
• Feature/Setting: Workflow rules in CRM to automate custom email delivery on field change.

3.9. Salesforce
• Feature/Setting: Process Builder or Flows to automatable send templated pre-arrival emails.

3.10. Pipedrive
• Feature/Setting: Automate email send using the workflow automation feature on 'Deal Won'.

3.11. Twilio SendGrid
• Feature/Setting: Automation via transactional templates linked to reservation confirmations.

3.12. Intercom
• Feature/Setting: Automated messaging journeys triggered by new guest data synced from booking systems.

3.13. WooCommerce
• Feature/Setting: Automator plugin to automate pre-arrival emails when a specific camping product is purchased.

3.14. Shopify
• Feature/Setting: Automate email flow via `Flow` app for order tags linked to camping reservations.

3.15. Freshdesk
• Feature/Setting: Automate ticket-based emails from pre-arrival knowledge base articles on booking import.

3.16. Mailjet
• Feature/Setting: Automated campaign workflow API for scheduled pre-arrival emails to segmented lists.

3.17. Constant Contact
• Feature/Setting: Email automation configured for list segments “Upcoming Arrivals”.

3.18. Booking.com API
• Feature/Setting: Automation triggers via reservation webhooks to initiate pre-arrival email via an SMTP integration.

3.19. Airbnb API
• Feature/Setting: Automate messaging trigger on reservation start events, sending custom info.

3.20. Google Sheets
• Feature/Setting: Google Apps Script automates emails for new booking entries.

3.21. Zendesk
• Feature/Setting: Trigger-based automation sending pre-arrival messages as tickets or notifications.

3.22. Typeform
• Feature/Setting: Automatedly collect guest info in responses and trigger pre-arrival email via webhook.

Benefits

4.1. Automates guest communication, reducing manual effort and risk of missing information.
4.2. Enables scheduled, targeted, and customized information for each booking, increasing guest satisfaction.
4.3. Automation enhances operational efficiency, enabling scalable and consistent guest engagement.
4.4. Automating guest info distribution improves compliance with policies and pre-arrival preparedness.
4.5. Streamlines onboarding, automating repetitive messaging and freeing up staff for high-touch service.