Booking & PaymentsPurpose
1.2. Automatedly ensure guests are instantly notified when their booking is changed or cancelled, improving customer experience and trust.
1.3. Automate both customer-facing notifications and internal staff alerts regarding reservation updates for operational efficiency.
1.4. Enable automated, trackable, and auditable reservation process flows with centralized digital records for all changes and cancellations.
Trigger Conditions
2.2. Manual change/cancellation entered by staff in POS or CRM.
2.3. Automated update triggered via web, app, phone integration, or external booking partner.
2.4. API webhook triggered from online portal when guest requests a modification or cancellation.
Platform Variants
• Feature/Setting: Automate SMS sending via Programmable Messaging API; configure webhook on change event to POST to Twilio endpoint.
3.2. SendGrid
• Feature/Setting: Automate confirmation emails using SendGrid Mail Send API; template with dynamic fields mapped to reservation data.
3.3. Slack
• Feature/Setting: Automated notifications in team channels using Incoming Webhooks; trigger configured on reservation status update.
3.4. Outlook 365
• Feature/Setting: Automate email confirmations via Microsoft Graph API – sendMail endpoint; assign to guest or responsible staff.
3.5. Google Calendar
• Feature/Setting: Automate event status update using Google Calendar API – Events.patch for bookings; automatedly add notification reminders.
3.6. HubSpot
• Feature/Setting: Automate CRM contact record update with engagement logged through CRM API; notify guest automatedly via workflow trigger.
3.7. Salesforce
• Feature/Setting: Automate reservation object change or cancellation via Process Builder and Email Alert configuration.
3.8. Zendesk
• Feature/Setting: Automate ticket creation or update for reservations, using Tickets API and trigger automator.
3.9. Freshdesk
• Feature/Setting: Automate customer notification via Dispatch’r rules and email integration for reservation changes.
3.10. Zoho CRM
• Feature/Setting: Automate workflow rule to trigger email or SMS on custom "Reservation Changed" or "Cancelled" field update.
3.11. ActiveCampaign
• Feature/Setting: Automate transactional campaigns using Automation triggers, linked to updated reservation status.
3.12. Mailchimp
• Feature/Setting: Automate notification email using transactional API or Classic Automation with event-based trigger.
3.13. Microsoft Teams
• Feature/Setting: Automate adaptive card message in Teams using Webhook URL and Power Automate workflow on status update.
3.14. SMSGlobal
• Feature/Setting: Automate outgoing SMS using REST API; integrate with reservation system via webhook or scheduled check.
3.15. Pabbly Connect
• Feature/Setting: Automate multi-step workflows linking booking CRM, email, and SMS modules for real-time update confirmations.
3.16. Airtable
• Feature/Setting: Automate record creation in log table and send notifications with Automations > Send email action.
3.17. Monday.com
• Feature/Setting: Automate status change column and use Integration recipes to send outgoing emails or Slack messages.
3.18. Trello
• Feature/Setting: Automate reservation card update with Power-Ups for Slack, email, or SMS notifications.
3.19. WhatsApp Business API
• Feature/Setting: Automate sending WhatsApp messages on change or cancellation, mapping reservation event to pre-approved template.
3.20. Shopify
• Feature/Setting: Automate automated email/SMS to customer using Shopify Flow or third-party notify app on order (reservation) update.
Benefits
4.2. Improves guest satisfaction with instant, accurate, and auditable automated confirmations.
4.3. Ensures no missed communications, automatedly boosting booking reliability.
4.4. Centralizes records and automatable audit trails for regulatory compliance and dispute resolution.
4.5. Scales easily to handle volume spikes without additional human resource, making the process fully automatable.