Booking & Reservation ManagementPurpose
1.2. Notify users and staff regarding cancellations, update booking status, and synchronize affected systems.
1.3. Maintain resource availability and prevent double-booking, enforce policy compliance, and streamline operations.
1.4. Ensure timely invoice adjustments and record-keeping for canceled reservations.
1.5. Integrate alerts or escalation for high-value or repeat overdue events.
1.6. Provide management with audit logs and analytics on cancellation trends.
Trigger Conditions
2.2. Reservation flagged as “unpaid” or invoice overdue by set threshold (e.g., X hours/minutes).
2.3. External system sends status update (e.g., from maintenance or operations).
2.4. Customer does not respond to last-minute confirmation/reminder.
2.5. Manual override triggers via admin/staff interface.
Platform Variants
3.1. Salesforce
• Function: Process Builder/Flow to cancel record, trigger Post-Update notification
• Configuration: Schedule Flow, define overdue criteria, update Booking Status field
3.2. Microsoft Power Automate
• Function: Scheduled cloud flow, Outlook event trigger, Dynamics 365 update
• Configuration: Recurrence + Get Rows (Bookings) + Condition (overdue) + Update Row (Cancel)
3.3. Zapier
• Function: Schedule + Filter + Update Row in booking app + Gmail/Slack notification
• Configuration: Scheduled Zap, conditional path, set status to 'Cancelled'
3.4. Make (Integromat)
• Function: Scheduled scenario, conditional route, update Google Sheet/CRM, send email
• Configuration: Scheduler, filter, update/cancel record in connected app
3.5. Twilio
• Function: Send SMS cancellation alerts to clients
• Configuration: SMS API, send message on booking status update trigger
3.6. SendGrid
• Function: Trigger automated email confirmation/cancellation notice
• Configuration: Email API, template with booking data injected
3.7. Google Calendar API
• Function: Remove canceled bookings, adjust shared team calendars
• Configuration: Events: delete(), batch update for resource calendars
3.8. Slack
• Function: Notify operations channels about cancellations
• Configuration: Incoming Webhook, set message format for booking reference
3.9. Microsoft Teams
• Function: Send adaptive card to operations team for bookings cancelled
• Configuration: Graph API, webhook to Team Channel
3.10. HubSpot
• Function: Workflow to update deal, log activity for cancelled bookings
• Configuration: Workflow automation, update property Status=Cancelled
3.11. Freshdesk
• Function: Log support ticket for every overdue cancellation
• Configuration: Ticket API, trigger on booking cancellation event
3.12. Google Sheets
• Function: Update records with cancellation timestamp
• Configuration: Apps Script, scheduled function, set column value if overdue
3.13. Xero
• Function: Update or void invoice linked to cancelled booking
• Configuration: Invoices API, set status='VOIDED'
3.14. QuickBooks
• Function: Mark related invoice as void/cancelled
• Configuration: UpdateInvoice endpoint, status update via scheduled process
3.15. Stripe
• Function: Reverse or refund prepayment upon cancellation
• Configuration: Refunds API, trigger on cancellation event
3.16. Zendesk
• Function: Tag customer profile, send follow-up ticket
• Configuration: API call to update user or organization tags
3.17. Gmail API
• Function: Send transactional email notices
• Configuration: Send endpoint, compose and dispatch cancellation reason
3.18. Outlook Calendar
• Function: Remove aircraft reservation events
• Configuration: Calendar REST API, DeleteEvent for booking reference
3.19. Monday.com
• Function: Update status column on board to 'Cancelled'
• Configuration: Board API, set item's status on trigger
3.20. Airtable
• Function: Change booking record status, link to reason
• Configuration: Patch/update API, set field for status and log cancellation
3.21. Intercom
• Function: Notify customer/agent with in-app message or email
• Configuration: SendMessage API with cancellation template
3.22. Pipedrive
• Function: Update deal stage to reflect cancellation
• Configuration: Deals API, set stage/status
3.23. SAP ERP
• Function: Update resource management and billing modules
• Configuration: RFC/API for cancellation transaction posting
3.24. DocuSign
• Function: Trigger void for any pending agreements tied to booking
• Configuration: Envelope void API upon cancellation event
3.25. Trello
• Function: Move card to 'Cancelled' list, log audit trail
• Configuration: API moveCard, attach comment with timestamp/reason
Benefits
4.2. Reduces manual workload on operations and admin staff.
4.3. Ensures cohesive data across CRM, scheduling, accounting, and communications.
4.4. Provides timely customer and staff communication for every action.
4.5. Enables reliable reporting, compliance, and trend analysis for management.