Booking & Reservation ManagementPurpose
1.2. Integrates with reservation and payment records, deploys personalized messages, escalates non-response with progressive channels, and logs notification status for compliance and audit purposes.
1.3. Supports regional, customer-type, and aircraft-class variations for message templates and scheduling.
Trigger Conditions
2.2. Payment failure or non-receipt: Trigger reminder immediately or after a set grace period.
2.3. Manual override: Admin action to send/refire reminders for specified bookings.
2.4. Change in booking/payment terms: Updates or reschedules reminders per latest agreement.
Platform Variants
3.1. Twilio – SMS
• Feature: Programmable Messaging API
• Setting: Configure SMS to phone numbers with variables for customer name, due date, amount; e.g., POST /Messages with body template.
3.2. SendGrid – Email
• Feature: Dynamic Transactional Templates
• Setting: Set POST /mail/send with dynamic data for customer email, subject, body placeholders.
3.3. Slack – Direct Message
• Feature: chat.postMessage API
• Setting: Webhook to customer/user channel with booking and payment context.
3.4. WhatsApp Business API
• Feature: Messages endpoint
• Setting: Send templated WhatsApp message to customer’s mobile with interactive payment link.
3.5. Microsoft Teams
• Feature: Incoming Webhook
• Setting: POST payment reminder cards to recipient’s Teams channel with actionable buttons.
3.6. Gmail API
• Feature: users.messages.send
• Setting: Programmatically draft/send reminder email using RFC822 format personalized for each recipient.
3.7. Outlook (Microsoft Graph)
• Feature: SendMail endpoint
• Setting: Create and send email via /me/sendMail with message object containing HTML reminder.
3.8. HubSpot – Marketing Emails
• Feature: Single-send API
• Setting: Trigger reminder workflow with personalized tokens for contact and deal info.
3.9. Zoho CRM
• Feature: Send Email Notification API
• Setting: Configure workflow rule for Booking module, use Email Notification action.
3.10. Salesforce
• Feature: Process Builder Email Alert
• Setting: Define process on Booking object, time-triggered flow to send reminder.
3.11. Mailgun
• Feature: Messages API
• Setting: POST /messages, HTML template with recipient merge data.
3.12. Facebook Messenger Platform
• Feature: Send API
• Setting: POST /me/messages with customized payment message and CTA button.
3.13. SAP Commerce Cloud
• Feature: Workflow action
• Setting: Automated reminder email via custom action node triggered on booking overdue event.
3.14. Intercom
• Feature: Message API
• Setting: Schedule outbound message to user based on booking status.
3.15. PipeDrive
• Feature: Activity API
• Setting: Automatically add a reminder activity for contact, with notification.
3.16. Freshdesk
• Feature: Email Notifications
• Setting: Trigger time-based automation for overdue invoices, email template.
3.17. ClickSend
• Feature: SMS API
• Setting: POST /sms/send to customer phone number with pending payment details.
3.18. ActiveCampaign
• Feature: Automation workflow
• Setting: Trigger drip campaign reminder through email/SMS with personalization.
3.19. Telegram Bot API
• Feature: sendMessage
• Setting: Bot sends reminder text to user chat ID, includes payment link.
3.20. SharpSpring
• Feature: Email Automation Trigger
• Setting: Automated reminder campaign based on “booking” or “deal stage” automation trigger.
3.21. Zendesk
• Feature: Triggered Notifications
• Setting: Use “Bookings” form with automation to send time-based reminders.
3.22. Monday.com
• Feature: Automations Center
• Setting: When payment “due date is in X days,” notify via email/SMS integration.
Benefits
4.2. Improves on-time payment rates, directly supporting cash-flow management.
4.3. Increases transparency and reliability for both customer and operator with systematized audit trails.
4.4. Ensures multilayer escalation to minimize missed communications and increase follow-through.
4.5. Frees personnel to focus on customer service and complex cases, not routine follow-ups.