Automated customer check-in and QR code generation

Purpose

1.1. Enable fully automated digital check-in for guests, tied to advance bookings.
1.2. Generate unique, time-stamped QR codes for each reservation, used for entry validation at the venue.
1.3. Send QR codes via email, SMS, or app notification, reducing staff dependency at counters.
1.4. Track guest arrivals and streamline capacity management in real time.
1.5. Facilitate seamless integration with CRM, POS, and customer loyalty programs.

Trigger Conditions

2.1. New booking creation through website, app, or third-party reservation system.
2.2. Guest confirmation and payment received for reservation.
2.3. Reservation status changes to “Confirmed” within booking management.
2.4. Check-in window opens (e.g., within 24 hours of start time).
2.5. Walk-in booking verified at self-service kiosk or front-desk tablet.

Platform Variants

3.1. Twilio
• Feature: Programmable SMS API
• Setting: Automated SMS sends guest QR code upon booking confirmation.
3.2. SendGrid
• Feature: Transactional Email API
• Setting: HTML email with embedded QR code image sent after reservation.
3.3. Stripe
• Feature: Webhooks
• Setting: Triggers flow upon successful payment for reservation.
3.4. Google Calendar
• Feature: Events API
• Setting: Inserts guest check-in time and QR into booking event.
3.5. Slack
• Feature: Incoming Webhooks
• Setting: Sends internal team notification on guest check-in event.
3.6. Zapier
• Feature: Multi-step workflow automation
• Setting: Orchestrates triggers from form to messaging and QR code generation.
3.7. Shopify
• Feature: Order webhook
• Setting: Automates QR code email after purchase of activity package.
3.8. HubSpot
• Feature: Workflows
• Setting: Updates customer profile and sends follow-up automation post-visit.
3.9. Mailchimp
• Feature: Email Campaign automations
• Setting: Personalized emails attach QR and arrival instructions.
3.10. WhatsApp Business API
• Feature: Template Messages
• Setting: Sends QR via WhatsApp upon booking confirmation.
3.11. Salesforce
• Feature: Flow Builder
• Setting: Creates QR and check-in ticket, tracks attendance.
3.12. AWS Lambda
• Feature: Serverless functions
• Setting: Handles QR code image creation and delivery webhooks.
3.13. Auth0
• Feature: Rules/Actions
• Setting: Securely encodes user booking into a QR payload.
3.14. Microsoft Power Automate
• Feature: Automated Flows
• Setting: Ties MS Bookings confirmation to QR code generation in Outlook.
3.15. Eventbrite
• Feature: Event Webhooks
• Setting: Real-time push of confirmed attendee QR to registrant.
3.16. Google Sheets
• Feature: Apps Script
• Setting: Generates QR codes in cells and emails to guests.
3.17. Wix
• Feature: Velo API
• Setting: Customizes check-in flows with QR auto-generation after form submit.
3.18. Zoho CRM
• Feature: Blueprint
• Setting: Stage transition to 'Arrived' with QR sent automatically.
3.19. QuickBooks
• Feature: Workflow extensions
• Setting: Automates invoice generation and check-in code distribution.
3.20. Firebase
• Feature: Cloud Functions + Dynamic Links
• Setting: Creates short, single-use QR for each app user reservation.

Benefits

4.1. Accurate and instant guest verification, minimizing wait times and fraud.
4.2. Improves user experience with contactless entry and real-time instructions.
4.3. Frees staff for revenue-generating roles, reducing labor costs.
4.4. Data-driven insights on guest flow and venue occupancy.
4.5. Enables targeted post-visit engagement and loyalty tracking.