Booking & Reservation ManagementPurpose
1.2. Prevent double-bookings and reduce administrative load by automating event creation, updates, and cancellations in calendar apps.
1.3. Improve guest experience with automated booking confirmations and reminders sent directly to personal calendars.
1.4. Facilitate staff scheduling by auto-updating internal calendars when new reservations are made, modified, or cancelled.
1.5. Enable multi-location and multi-activity centers to centralize all bookings on unified resource calendars.
Trigger Conditions
2.2. Modification or rescheduling of an existing reservation.
2.3. Cancellation of a booking by customer or staff.
2.4. Manual override/addition by authorized personnel through admin panel.
2.5. Scheduled batch sync at defined intervals (e.g., every 15 minutes).
Platform Variants
3.1. Google Calendar
• Feature/Setting: Use Google Calendar API, “Events: insert”, “Events: update”, and “Events: delete” for booking and managing events.
• Sample Configuration: Connect Booking Platform to Google API OAuth 2.0, set scopes `calendar.events`.
3.2. Microsoft Outlook Calendar (Office 365)
• Feature/Setting: Outlook Graph API, `/me/events`, `/me/events/{id}` for create, update, delete.
• Sample Configuration: Register app in Azure, acquire user permissions `Calendars.ReadWrite`.
3.3. Apple Calendar (iCloud)
• Feature/Setting: CalDAV protocol for programmatic event management.
• Sample Configuration: Use CalDAV endpoint with booking system triggers for create/update/delete.
3.4. Zoho Calendar
• Feature/Setting: Zoho Calendar API, “Create Calendar Event”.
• Sample Configuration: Generate OAuth token, map booking data fields (date, time, attendee) to API payload.
3.5. Teamup Calendar
• Feature/Setting: Teamup REST API, “Create Event”, “Modify Event”.
• Sample Configuration: Use calendar keys for API access; set up webhook from booking app.
3.6. Airbnb (Host Calendar Sync)
• Feature/Setting: iCal feed integration for shared availability.
• Sample Configuration: Export iCal link from booking engine; add to Airbnb’s calendar import.
3.7. Booking.com (Calendar Sync)
• Feature/Setting: Channel manager iCal or API sync.
• Sample Configuration: Connect via provider API with authentication tokens supplied by Booking.com.
3.8. Acuity Scheduling
• Feature/Setting: Webhook support for syncing appointments to Google/Outlook/Apple calendars.
• Sample Configuration: Enable outbound webhooks to calendar APIs on new/changed bookings.
3.9. Calendly
• Feature/Setting: Calendly API webhooks for scheduled event triggers.
• Sample Configuration: Authenticate using API key, subscribe to event.created and event.cancelled.
3.10. Square Appointments
• Feature/Setting: Square API, “ListBookings”, “CreateBooking”.
• Sample Configuration: Poll for new bookings and post to external calendar APIs on confirmation.
3.11. Rezdy
• Feature/Setting: Rezdy API, “Create Booking”, “Update Booking” hooks.
• Sample Configuration: Webhooks post directly to calendar platforms with staff/resource allocation info.
3.12. FareHarbor
• Feature/Setting: FareHarbor webhooks for real-time event data.
• Sample Configuration: Separate calendar feeds per activity/location for detailed resource sync.
3.13. Mindbody
• Feature/Setting: Mindbody API, “SaleService”, “ClassService” for bookings.
• Sample Configuration: Use webhook triggers to push appointment data to internal staff calendar.
3.14. Skedda
• Feature/Setting: REST API event endpoints.
• Sample Configuration: Map Skedda booking events to Google/Outlook calendar entries.
3.15. Eventbrite
• Feature/Setting: Eventbrite Webhooks for event creation/cancellation.
• Sample Configuration: Subscribe to event.created, event.updated, and event.cancelled; forward to calendar.
3.16. SimplyBook.me
• Feature/Setting: API “Appointment Created/Changed” webhooks.
• Sample Configuration: Automatically send new bookings to configured staff Google/Outlook calendars.
3.17. Setmore
• Feature/Setting: API “Appointments” endpoint for real-time updates.
• Sample Configuration: Trigger calendar sync on booking or cancellation.
3.18. Checkfront
• Feature/Setting: “Bookings” API endpoint.
• Sample Configuration: Webhook integration to staff/guest calendar.
3.19. Bookeo
• Feature/Setting: Webhook “Booking Created/Updated”.
• Sample Configuration: Set webhook URL to point to calendar event push module.
3.20. Appointlet
• Feature/Setting: Webhook subscription for all booking events.
• Sample Configuration: Link webhook output to function/script for multi-calendar updating.
3.21. TimeTap
• Feature/Setting: TimeTap API, “Create Appointment”, “Update Appointment”.
• Sample Configuration: Based on change in booking status, sync event data to Google/Outlook calendar.
3.22. SuperSaaS
• Feature/Setting: Webhooks and iCal feeds for bookings.
• Sample Configuration: Real-time automatic event push to configured calendar subscriptions.
Benefits
4.2. Instant notifications for customers and staff increase satisfaction and reduce no-shows.
4.3. Real-time multi-system synchronization prevents overbooking resources or double-reserving facilities.
4.4. Streamlined reporting and auditing with centralized booking/timing data across platforms.
4.5. Scalable for multi-location or multi-activity centers, facilitating growth and operational control.