Reminders for upcoming reservations and events

Purpose

1.1. Automate notification workflows to remind guests and staff of upcoming reservations and events, reducing no-shows and missed opportunities.
1.2. Deliver reminders through email, SMS, instant messaging, push notifications, or calls, ensuring timely information reaches guests (families, group leaders) and internal teams (hosts, managers, event staff).
1.3. Enable precise timing and personalized content (event details, booking reference, links, instructions, cancellation/modification options).
1.4. Synchronize reminders with calendar systems, booking platforms, and CRM records for accuracy, audit, and reporting.

Trigger Conditions

2.1. Automated schedule: x hours/days before event start time from booking system.
2.2. Booking modifications: triggers on changes in date/time/guest data.
2.3. Manual override: staff ability to trigger ad-hoc reminders.
2.4. New reservation entry in primary system.
2.5. RSVP confirmation/decline triggers follow-up reminders.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: Messaging API, configure Reminders with To, Body (dynamic template), scheduled send.
3.2. SendGrid
• Feature/Setting: Transactional Templates, schedule delivery via SMTP/API, merge fields for event data.
3.3. Mailgun
• Feature/Setting: Messages API, set variables (recipient, event details) and schedule parameter.
3.4. Outlook (Microsoft Graph API)
• Feature/Setting: /sendMail endpoint, send scheduled event reminders to users, with dynamic email body.
3.5. Google Calendar
• Feature/Setting: Events API, insert reminders, configure popup/email notifications, attendees list.
3.6. Slack
• Feature/Setting: chat.scheduleMessage, direct reminders to user/channel at event lead time.
3.7. WhatsApp Business
• Feature/Setting: Cloud API, send templated reminder messages, schedule using message scheduling engine.
3.8. Facebook Messenger
• Feature/Setting: Graph API, send scheduled message to reservation holder's Messenger ID.
3.9. Zoom
• Feature/Setting: Webhooks + Meetings API, send reminders before scheduled meeting/event.
3.10. HubSpot
• Feature/Setting: Workflows automation, timed email/SMS reminders to contact linked to reservation.
3.11. Salesforce
• Feature/Setting: Process Builder or Flow Builder, trigger reminder emails/SMS from Event object.
3.12. Zoho CRM
• Feature/Setting: Workflow rules, schedule SMS/email reminders from Booking module.
3.13. ActiveCampaign
• Feature/Setting: Automated Campaigns, triggers using Custom Fields & Date-based emails.
3.14. Freshdesk
• Feature/Setting: Automations, configure "Time Triggered" events for outbound reminders.
3.15. Pipedrive
• Feature/Setting: Scheduler, automated email reminders via Activities and API.
3.16. Calendly
• Feature/Setting: Reminder Email/SMS workflow with booking-specific details.
3.17. Telegram
• Feature/Setting: Bot API, use sendMessage or sendScheduledMessage to chat ID.
3.18. Viber
• Feature/Setting: Public Account API, schedule and send message with reservation info.
3.19. Plivo
• Feature/Setting: Messaging API, schedule SMS for confirmation/reminders.
3.20. Amazon SES
• Feature/Setting: Send Email API, configure event-based workflows with Lambda triggers.

Benefits

4.1. Reduces missed appointments and improves operational predictability.
4.2. Increases customer satisfaction with timely, personalized information.
4.3. Enhances internal communication between staff for event preparation.
4.4. Optimizes resource allocation and attendance with proactive outreach.
4.5. Supports multi-channel communication to cover diverse audience preferences.