Booking & Reservation ManagementPurpose
1.2. Automates the booking process from customer inquiry to confirmation, including availability checks, allocation, notifications, and calendaring.
1.3. Automator improves customer experience, reduces errors, and enables real-time updates on booking status.
1.4. Supports both internal use (corporate events, leagues) and external reservations (public, clubs, teams).
1.5. Enables automatedly sending reminders, payment prompts, and cancellation notices.
Trigger Conditions
2.2. Court becomes available due to cancellation or schedule change.
2.3. Confirmation, rescheduling, or cancellation action by user or staff.
2.4. Payment receipt confirmed, automating next steps.
2.5. Periodic/calendar triggers for upcoming reservations or follow-up messages.
Platform Variants
• Feature/Setting: Automates event creation for new bookings; configure OAuth credentials, watchEvents webhook.
3.2. Outlook Calendar (Microsoft Graph API)
• Feature/Setting: Automates corporate calendar sync; configure delegated permissions and /calendar/events endpoint.
3.3. Twilio SMS
• Feature/Setting: Automator confirmation, reminders by SMS; use Programmable Messaging with webhook URL set.
3.4. SendGrid
• Feature/Setting: Automatedly send email confirmations; use Dynamic Templates and Mail Send API token configuration.
3.5. WhatsApp Business API
• Feature/Setting: Automates WhatsApp confirmations; configure webhook for message status and template approval.
3.6. Zapier
• Feature/Setting: Automator connects apps; set up Trigger “New Booking” and Action “Send Email/SMS”.
3.7. Calendly API
• Feature/Setting: Automates two-way integration with personal calendars; implement webhook for scheduled_event_created.
3.8. Stripe
• Feature/Setting: Automates payment-driven schedule finalization; use webhooks for payment_intent.succeeded.
3.9. ActiveCampaign
• Feature/Setting: Automates personalized email sequences; configure automation triggering on booking tag.
3.10. HubSpot
• Feature/Setting: Automator for contact record update and workflow dispatch; use API to set booking properties.
3.11. Salesforce
• Feature/Setting: Automates creation of case or event record; API: /services/data/vXX.X/sobjects/Event.
3.12. Slack
• Feature/Setting: Automate internal notifications on new bookings; setup webhook and bot token.
3.13. Microsoft Teams
• Feature/Setting: Automator for internal alerting; configure Incoming Webhook per channel.
3.14. Zoom
• Feature/Setting: Automates meeting link creation if virtual booking; configure Create Meeting API action.
3.15. Facebook Messenger API
• Feature/Setting: Automated confirmations/updates to users; set webhook for messages and message templates.
3.16. Trello
• Feature/Setting: Automate card creation on new bookings; setup API key and Board/List ID.
3.17. Monday.com
• Feature/Setting: Automates new item and notifications in workflows; use API v2, items and updates endpoints.
3.18. AirTable
• Feature/Setting: Automates recording booking data and status; configure API key and table schema for automation.
3.19. Notion API
• Feature/Setting: Automate creation of reservation records; use integration token and database_id.
3.20. Google Sheets API
• Feature/Setting: Automates booking log updates; use service account JSON and Sheets append endpoint.
Benefits
4.2. Reduces double-bookings, manual entry errors, and missed reservations by automating confirmations.
4.3. Supports omni-channel, automated notifications: SMS, email, messenger.
4.4. Improves customer satisfaction with instant, automated responses.
4.5. Frees staff time for value-added work via end-to-end automation.
4.6. Provides robust audit trails and data capture automatically.
4.7. Facilitates scaling booking operations automatically with growth.
4.8. Enables automatable integration with payment and CRM systems for seamless business processes.