Booking & Reservation OperationsPurpose
1.2. Eliminate manual workload for staff by orchestrating refund processing, re-scheduling, slot conflict checks, and real-time customer notifications.
1.3. Provide seamless, multi-channel updates (email, SMS, WhatsApp, push notifications) to customers, and synchronize reservation calendars instantly across all channels and activity offerings.
1.4. Integrate policy checks for cancellation windows, fees, third-party vendor notifications, and dynamic availability updates to maximize occupancy and customer satisfaction.
Trigger Conditions
2.2. Admin/staff marks reservation for cancellation/rebooking in the backend system.
2.3. Third-party travel partners or OTAs submit reservation change requests via API.
2.4. Payment processor issues refund trigger based on cancellation event.
2.5. Weather/operational changes trigger automated cancellation workflow.
Platform Variants
• Feature/Setting: Use SMS API to notify users of cancellations/bookings; configure webhook for status updates.
3.2. SendGrid
• Feature/Setting: Automated transactional email API; template for cancellation/rebooking notice, dynamic parameters injected per user-event.
3.3. Google Calendar API
• Feature/Setting: Auto-update or delete calendar entries for staff/resources; use "Events: delete" and "Events: insert".
3.4. Stripe
• Feature/Setting: Refund API endpoint triggered upon qualifying cancellation.
3.5. Salesforce
• Feature/Setting: Use Flow Builder or REST API for updating booking records, automating customer outreach task assignment.
3.6. Zapier
• Feature/Setting: Webhook trigger for integrated platforms, mapping event data; task action: update, notify, or cancel reservations.
3.7. HubSpot
• Feature/Setting: Ticket automation or workflow; send confirmation emails and update CRM records via API.
3.8. Mailchimp
• Feature/Setting: Transactional Emails API; notification sequence for status change.
3.9. WhatsApp Business API
• Feature/Setting: Customer notification of changes/cancellations; configure outgoing message template with event variables.
3.10. Shopify
• Feature/Setting: Use Order API and Notifications for adventure product package cancellations and auto-inventory adjustment.
3.11. Freshdesk
• Feature/Setting: Automate support ticket creation/closure, workflow for reservation status.
3.12. Google Sheets
• Feature/Setting: Sheets API for logging booking/cancellation actions; auto-update reservation logs.
3.13. Microsoft Outlook / Office 365
• Feature/Setting: Graph API for auto-tailored cancellation/rebooking event invitations.
3.14. Agoda Partner API
• Feature/Setting: Pull/push cancellations and new bookings to external travel agents.
3.15. Booking.com API
• Feature/Setting: Reservations API for reservation update, rebooking, and automated availability adjustment.
3.16. PayPal
• Feature/Setting: Refund API call on cancellation; IPN or webhook for confirmation.
3.17. AirTable
• Feature/Setting: Automate record update for reservation status with Automations feature.
3.18. Slack
• Feature/Setting: Webhook to post booking/cancellation updates to staff or operations channel.
3.19. Zendesk
• Feature/Setting: Trigger automation to create, escalate, or resolve tickets for booking changes.
3.20. Wix Bookings API
• Feature/Setting: Update/cancel booking via API call, auto-notification options enabled in dashboard.
Benefits
4.2. Minimizes booking errors and double-entries; better slot utilization.
4.3. Ensures compliance with cancellation policies and automatic application of fees/refunds.
4.4. Uniform customer experience across booking channels with real-time updates and confirmation.
4.5. Enhanced customer trust earned with efficient, multi-channel communication and prompt responses.
4.6. Seamless reporting and audit logs for all booking changes for accountability.