Booking & Reservation OperationsPurpose
1.2. Increase booking completion rates and revenue by sending timely notifications across multiple channels.
1.3. Enhance customer experience by keeping them informed, minimizing friction in the booking process.
1.4. Automate identification and outreach for abandoned bookings, saving manual labor.
Trigger Conditions
2.2. Customer email or phone captured but payment stage not reached.
2.3. Cart items or selected activities remain inactive for a set period (e.g., 1 hour).
2.4. Specific user events: step exit, browser tab close, or explicit cancellation mid-booking.
Platform Variants
• Feature/Setting: "Programmable Messaging API" for sending SMS reminders; configure with recipient number and custom message template.
3.2. SendGrid
• Feature/Setting: "Mail Send API" for transactional booking reminder emails; set up dynamic templates with booking details.
3.3. Mailgun
• Feature/Setting: "Messages API" to trigger booking reminder emails via POST requests with user email and booking info.
3.4. Slack
• Feature/Setting: "Chat.postMessage API" for sending reminders to internal booking ops channel for agent follow-up.
3.5. WhatsApp Business API
• Feature/Setting: "Send Message Endpoint" to deliver personalized reminders via WhatsApp using booking metadata.
3.6. Facebook Messenger Platform
• Feature/Setting: "Send API" to push custom booking reminders to users who started booking via Messenger bot.
3.7. HubSpot
• Feature/Setting: "Workflows" with email/task triggers after abandoned deal or form step.
3.8. Salesforce
• Feature/Setting: "Process Builder" or "Flow" to automate email/SMS reminders using captured lead data.
3.9. Zoho CRM
• Feature/Setting: "Automation Rules" to send reminder emails/SMS based on incomplete booking records.
3.10. ActiveCampaign
• Feature/Setting: "Automation Workflow" to send booking reminders via email or SMS based on tag or event.
3.11. Microsoft Power Automate
• Feature/Setting: “Flow” with trigger on booking form data update, action to send branded reminders.
3.12. Google Calendar API
• Feature/Setting: “Event Watch” to alert customers if event-linked bookings remain unfinished.
3.13. Intercom
• Feature/Setting: "Outbound Message Automation" for booking reminders triggered by user event.
3.14. Braze
• Feature/Setting: “Canvas” journey to target users with push/email/SMS if booking status is incomplete.
3.15. Customer.io
• Feature/Setting: "Event Triggered Campaigns" for personalized booking reminders using custom attributes.
3.16. Pipedrive
• Feature/Setting: "Workflow Automation" with email/SMS to revive incomplete deals (bookings).
3.17. Zapier
• Feature/Setting: “Zap” with Webhook/Form trigger, action to send multi-channel reminders.
3.18. MessageBird
• Feature/Setting: “Programmable Conversations API” for reminders via SMS, WhatsApp, Voice.
3.19. Klaviyo
• Feature/Setting: “Flows” with trigger on booking abandonment, action: send reminder email/SMS.
3.20. Mandrill (Mailchimp Transactional)
• Feature/Setting: “Transactional API” for dynamic incomplete booking reminder emails.
3.21. Airship
• Feature/Setting: “Automation Rules” to send push/SMS for uncompleted actions on mobile apps.
3.22. Plivo
• Feature/Setting: “SMS API” for sending booking reminder texts to user phones.
Benefits
4.2. Frees staff from manual follow-up actions.
4.3. Provides consistent, personalized communication experience.
4.4. Reduces friction and confusion in customer journey.
4.5. Enables performance tracking and optimization across channels.