Booking & Reservations ManagementPurpose
1.2. Automates the process of reflecting last-minute cancellations, new bookings, and reservation changes for agents, direct customers, OTAs, and affiliate partners.
1.3. Centralizes seat availability data by automating updates from the booking system to third-party aggregators, digital marketplaces, and marketing channels.
1.4. Enhances customer trust and service reliability by automating up-to-the-minute accurate seat counts, automating instant notifications when inventory is low or sold out.
Trigger Conditions
2.2. Cancellation or seat release via customer portal, phone, or agent interface.
2.3. Manual seat adjustment or reconciliation at day’s end.
2.4. API request from OTA, third-party agent, or distribution partner.
2.5. Scheduled automated batch update (every X minutes/hours) for bulk sync tasks.
Platform Variants
• API Endpoint: `PATCH /availability` to automate seat count updates for each tour slot after booking change.
3.2. Rezdy
• API: `availability/update` automates updated inventory sync to connected resellers; configure webhook on new booking.
3.3. Checkfront
• Trigger: Webhook automation on booking events; push updated seat data to all integrations via API.
3.4. Peek Pro
• API: `PUT /seats/availability` for automated real-time inventory synchronizing.
3.5. Bokun
• Webhook: Automate triggering on reservation events; REST API updates seat availability for all distribution partners.
3.6. Viator/TripAdvisor Experiences
• API: Product Availability Push API automates listing inventory updates every booking action.
3.7. GetYourGuide
• API Method: `/products/{product_id}/availabilities`; automate to update seat counts instantly on their marketplace.
3.8. Expedia Local Expert
• Automator: Use Partner Integrator API to automate instant seat sync after every booking change.
3.9. Google Reserve
• Availability Feed Automation: Update available slots using Google’s Reserve availability endpoints.
3.10. Amadeus
• API: Self-serve Transfer (SSR) API used to automate tour seat inventory status for global distribution partners.
3.11. Sabre
• Automation: Itinerary Management API; update “Available Inventory” in real time after any booking event.
3.12. Salesforce (Travel CRM Integration)
• Trigger: Automates update of “Seats Remaining” on product/service object; push to connected portals via Salesforce Flow.
3.13. Zoho CRM
• Workflow: On booking object change, automate updating linked webforms and landing page seat data.
3.14. Twilio SMS
• Automation: Send automated text alerts to ground staff or agents on seat inventory changes via Twilio Messages API.
3.15. Slack
• Automated Bot Workflow: Push automated seat update notifications to a #Sales or #Ops channel with real-time counts.
3.16. Zapier
• Automation: Automates cross-platform update cascades by connecting booking engine webhooks to OTA APIs.
3.17. HubSpot
• Workflow: Automate pipeline and product inventory fields updates, and trigger follow-up actions.
3.18. Shopify
• API: InventoryLevel API; automate inventory sync if selling tour experiences or gift cards online.
3.19. WooCommerce
• Automated Webhook: Triggers seat inventory plugin update on every order/booking event; notifies frontend/shop.
3.20. Microsoft Teams
• Automated Connector: Push seat availability alerts/updates to Operations group chat, with action buttons for manual override.
Benefits
4.2. Automator ensures all booking sources are synchronized for reliable, up-to-date information.
4.3. Automated real-time updates build customer trust by preventing oversold flights and rejections.
4.4. Enables instant inventory adjustments, scaling up seasonal, event-based, or emergency changes automatically.
4.5. Ensures automated, seamless collaboration across agencies, affiliates, and OTAs, maximizing sales and utilization via automation.