Automated appointment reminders via SMS and email

Purpose

1.1. Automate the process of appointment reminders for aromatherapy class attendees to ensure maximum attendance and reduce missed bookings.
1.2. Send personalized, timely, and automated reminders via SMS and email to inform clients about their upcoming sessions, preparation tips, and cancellations or reschedules.
1.3. Enhance the client experience through consistent and reliable automated communication for a wellness business in the education sector.

Trigger Conditions

2.1. Automated triggers on new booking creation within the scheduling software.
2.2. Automator initiates reminders based on time intervals (24 hours, 1 hour before class).
2.3. Changes in booking status (reschedules or cancellations) automate update notifications.
2.4. Follow-up reminders automatedly triggered after missed appointments or no-shows.

Platform variants

3.1. Twilio SMS
• Feature/Setting: Automate SMS from Booking Confirmation or Reminder APIs. Configure messaging services and webhook URLs linked to class schedules.
3.2. SendGrid
• Feature/Setting: Automate email reminders via Transactional Email API. Integrate templates for appointment details and automate sending via scheduled events.
3.3. Mailgun
• Feature/Setting: Automate appointment email via Messages API using dynamic schedules from your bookings system.
3.4. Nexmo (Vonage)
• Feature/Setting: Automate SMS notifications using the SMS API; configure triggers from appointment systems for automated sends.
3.5. Plivo
• Feature/Setting: Automate SMS reminders by using Plivo’s Message API, scheduling sends based on class time.
3.6. AWS SES
• Feature/Setting: Automate emails via SendEmail API based on event-driven triggers from the curriculum booking software.
3.7. AWS SNS
• Feature/Setting: Automate SMS/Push notifications via SDK triggers on appointment time.
3.8. Outlook 365
• Feature/Setting: Automate email reminders using Mail API; create calendar event triggers for appointment reminders.
3.9. Google Calendar
• Feature/Setting: Automate notifications using Event Watcher and Notification API—configure as event reminders.
3.10. ActiveCampaign
• Feature/Setting: Automate sequence of reminder emails using automations that trigger on booking date fields.
3.11. HubSpot
• Feature/Setting: Automate use of Workflows for booking-date–based reminder emails and SMS (with integrations).
3.12. Salesforce
• Feature/Setting: Automate Process Builder/Flows to trigger email/SMS reminders based on appointment objects.
3.13. Zoho CRM
• Feature/Setting: Automate via Workflow Rules to schedule reminders after bookings are logged in the CRM.
3.14. Calendly
• Feature/Setting: Automate customized email reminders using the Event Type Notification feature.
3.15. Acuity Scheduling
• Feature/Setting: Automate SMS and email reminders via integrated reminders and Zapier triggers.
3.16. Bookafy
• Feature/Setting: Automate reminders using built-in notification automations for SMS or email.
3.17. Square Appointments
• Feature/Setting: Automate reminders via built-in automated SMS/Email notification settings.
3.18. Appointlet
• Feature/Setting: Automate email/SMS notifications through Reminders and Follow-up features.
3.19. ClickSend
• Feature/Setting: Automate SMS reminders via REST API integration with booking event triggers.
3.20. Outlook.com
• Feature/Setting: Automate sending of appointment-based reminders leveraging Outlook's automatic calendar notifications.

Benefits

4.1. Automatedly reduce client no-shows for aromatherapy classes through consistent reminders.
4.2. Save staff time by automating repetitive notification tasks, enabling focus on core business.
4.3. Automator ensures every client receives timely, personalized info about class logistics and changes.
4.4. Automated systems improve reliability, reducing the risk of manual errors.
4.5. Automating multichannel reminders supports higher attendance and client satisfaction for wellness educational sessions.