Booking & SchedulingPurpose
1. To automate follow-up communications with clients who missed or rescheduled aromatherapy classes, ensuring effective re-engagement, maximizing attendance, and maintaining client satisfaction.
2. Automates reminders, apologies, rescheduling links, and personalized follow-up messaging, minimizing manual effort for staff and optimizing class fill rates.
Trigger Conditions
1. Automatedly triggered upon detection of client 'no-show' status via booking system reports or real-time attendance API.
2. Initiates when a rescheduling request is submitted or booking status is changed to 'rescheduled'.
3. Automation triggered by passage of event time without check-in confirmation.
Platform Variants
1. Twilio SMS
- Feature/Setting: Automated SMS API; configure event-based triggers to send personalized follow-up or reschedule messages to no-show attendee.
2. SendGrid
- Feature/Setting: Automated transactional emails via Mail Send API; set up dynamic templates for follow-up and apology emails post class time.
3. Google Calendar
- Feature/Setting: Calendar API event watcher; automate detection of missed events and trigger follow-up action.
4. Outlook Calendar
- Feature/Setting: Microsoft Graph API notifications; automate emailing based on calendar (class) attendance status change.
5. Calendly
- Feature/Setting: Webhook notification; automate sending reschedule invitations when user cancels or no-shows a booking.
6. Zoom
- Feature/Setting: Meeting Participant API; automate triggers for follow-up based on webinar attendance or absence.
7. Microsoft Teams
- Feature/Setting: Attendance API; automate post-meeting follow-ups to non-attendees.
8. HubSpot
- Feature/Setting: Workflow automation; email or SMS follow-up based on deal/contact activity or meeting no-shows.
9. Salesforce
- Feature/Setting: Process Builder/Flow automation; follow-up tasks or emails triggered by attendance field change.
10. Mailchimp
- Feature/Setting: Automated journey based on tags for ‘Missed Event’ or ‘Rescheduled’; email and SMS integrations.
11. ActiveCampaign
- Feature/Setting: Contact automations—trigger on event participation field; send customized follow-up emails.
12. Zapier
- Feature/Setting: Multi-step Zaps; automate chain of SMS, email, and CRM updates when class status changes.
13. Google Sheets
- Feature/Setting: Apps Script or Sheet triggers; automate status tracking and personalized bulk follow-ups.
14. Slack
- Feature/Setting: Workflow Builder; automate DM or channel alerts for reschedule follow-up by staff.
15. WhatsApp Business API
- Feature/Setting: Automatedly send follow-up messages to no-shows with personalized rescheduling links.
16. Acuity Scheduling
- Feature/Setting: Automated reminders and follow-up emails using appointment triggers.
17. Square Appointments
- Feature/Setting: Notification Actions; automate text/email reminders and reschedule links.
18. Mindbody
- Feature/Setting: Automated email/text campaigns triggered by class attendance records or API data pulls.
19. Shopify (for workshops add-on)
- Feature/Setting: Flow automation; trigger post-class no-show communications via customer profiles.
20. Pipedrive
- Feature/Setting: Workflow automation; trigger follow-ups based on activity status and custom fields.
21. Intercom
- Feature/Setting: Automated message sequences based on booking journey events and custom triggers.
22. Freshdesk
- Feature/Setting: Ticket automator; generate follow-up tickets for staff call-back or email resend.
Benefits
1. Automated processes ensure fast, reliable client communication after no-shows or reschedule actions.
2. Automates administrative workload, freeing staff resources for personalized client care.
3. Automated follow-up maximizes rebooking rates and increases class attendance.
4. Reduces client churn with timely, professional, automated engagement.
5. Creates audit trail for all automatable client interactions, supporting business analytics and improvement.