Automated overbooking prevention and management

Purpose

1.1. Automate comprehensive overbooking prevention and management for corporate handball courts, eliminating manual double-bookings.
1.2. Automates detection and handling of scheduling conflicts in real-time across multiple booking sources (website, app, phone, in-person).
1.3. Automates customer notifications, waitlisting, and alternative slot suggestions, reducing operational burden.
1.4. Supports automated reallocation, prompt refunds, or escalations for VIP or recurring clients.
1.5. Includes central automation for synching and updating all reservation channels, management dashboards, and customer profiles.

Trigger Conditions

2.1. New booking creation overlaps existing slot in calendar.
2.2. Simultaneous/near-simultaneous requests for same slot via different platforms.
2.3. Update request or cancellation impacting already waitlisted customers.
2.4. Manual override by staff initiates automated conflict check.
2.5. Integration or sync from third-party booking platform creates overlap.

Platform Variants

3.1. Google Calendar API
• Calendar.Events: Detect and automate sync conflicts with calendar events.
3.2. Microsoft Outlook Calendar API
• Event.FindMeetingTimes: Automates retrieval and checking for slot collisions.
3.3. Zapier
• Google Calendar Trigger: Automates detection/cancellation workflows.
3.4. Salesforce
• Platform Events: Automate book/cancel event triggers for schedule management.
3.5. Twilio SMS
• Messaging API: Automates notifications of booking issues to users.
3.6. SendGrid
• Mail Send API: Automated email confirmations/cancellations to customers.
3.7. Stripe
• Webhooks: Automates refund initiation on overbookings.
3.8. Calendly Webhooks
• Event Scheduled/Cancelled: Automates conflict checks, manages waitlists.
3.9. Acuity Scheduling
• Appointments API: Schedule automation, real-time slot checking.
3.10. HubSpot
• Workflows: Automates customer ticketing and notification sequences.
3.11. Pipedrive
• Activities API: Automates logging and flagging of booking conflicts.
3.12. WhatsApp Cloud API
• Messages: Automates user alerts for double-bookings and resolutions.
3.13. Typeform
• Webhooks: Automates intake and updates into scheduling logic.
3.14. Docusign
• Envelopes API: Automates sending waivers to re-booked participants.
3.15. Notion API
• Page Database: Automates slot status updates and audit tracking.
3.16. Trello
• Card Automation: Track and automate overbooking resolution steps.
3.17. Airtable
• Automations: Automate record update on overbooking event detection.
3.18. Slack
• Event Subscriptions: Automates staff alerts about booking conflicts.
3.19. Monday.com
• Board Automations: Automated overbooked resource status flags.
3.20. Asana
• Task API: Automates creation of follow-up tasks for overbooking incidents.

Benefits

4.1. Automates removal of manual errors, improving user experience.
4.2. Automatedly prevents loss of revenue through streamlined slot management.
4.3. Automates customer communications, reducing complaint volume.
4.4. Automator-driven workflow removes need for manual double-booking checks.
4.5. Increases reliability of scheduling through end-to-end automation, ensuring automatable scalability for multi-channel operations.