Care Coordination & Case Management**Purpose**
1.2 Reduce manual tracking and intervention by alerting responsible parties via chosen communication channels.
1.3 Help prevent missed medications and potential health risks, enhancing care quality and compliance with care plans.
1.4 Allow integration with pharmacy, medical record, and scheduling systems for a seamless workflow with audit capability.
**Trigger Conditions**
2.2 Remaining medication count drops below threshold for refill.
2.3 New prescription entered or updated in EMR/EHR system.
2.4 Pharmacy response or fulfillment status updated.
2.5 Manual request flagged by care staff for urgent reminders or refills.
**Platform Variants**
3.1 **Twilio SMS**
• Feature/Setting: SMS sending via Messaging API; set trigger on care management system event; example: Configure programmable SMS endpoint, set recipient as client or caregiver’s phone number.
3.2 **SendGrid**
• Feature/Setting: Automated email delivery with Dynamic Templates; set up trigger in workflow; send personalized pill reminders or refill alerts.
3.3 **Slack**
• Feature/Setting: Incoming Webhooks or scheduled messaging in care coordination channel; triggered for team reminders or urgent notifications.
3.4 **Microsoft Teams**
• Feature/Setting: Use Teams Connector API for message posts to specific channels or users; configure care alerts with direct mentions.
3.5 **Firebase Cloud Messaging**
• Feature/Setting: Push notification to mobile apps; trigger on medication times or refill events in client’s personalized app.
3.6 **PagerDuty**
• Feature/Setting: Incident trigger via Events API for urgent missed dose incidents or refill requests for supervisory response.
3.7 **Zapier**
• Feature/Setting: Automation linking EMR system to Gmail, SMS, or CRM for medication notifications via customizable Zaps.
3.8 **Mailchimp Transactional (Mandrill)**
• Feature/Setting: Trigger transactional emails on medication events; use templates mapped to medication data fields.
3.9 **Amazon SNS**
• Feature/Setting: Publish notification topics (SMS, email, push) based on medication schedule triggers from connected system.
3.10 **Outlook Mail API (Microsoft Graph)**
• Feature/Setting: Send scheduled or event-based email reminders to staff or families from integrated care calendars.
3.11 **Google Calendar API**
• Feature/Setting: Automated event insertion and notifications for medication administration slots and refill reminders.
3.12 **HubSpot Workflow**
• Feature/Setting: Automate notification emails or SMS based on custom properties (e.g., next medication dose date) using workflow triggers.
3.13 **Salesforce Process Builder/Flow**
• Feature/Setting: Create triggers for notifications when records of medication events are updated in client profiles.
3.14 **Docusign**
• Feature/Setting: Send documents for refill authorization and send automated follow-up notifications upon completion.
3.15 **Freshdesk**
• Feature/Setting: Ticketing automation to alert support agents or care managers of pending or missed refills.
3.16 **Trello**
• Feature/Setting: Card automation for medication tasks, with due-date reminders sent to assigned team members.
3.17 **WhatsApp Business API**
• Feature/Setting: Automated messaging to clients and caregivers; configure chatbots for two-way confirmation of medication administration.
3.18 **Telegram Bot API**
• Feature/Setting: Bots send real-time refill and administration alerts within secure chat groups.
3.19 **Discord Webhooks**
• Feature/Setting: Post automated medication alerts to private Discord servers for team-based care coordination.
3.20 **Intercom**
• Feature/Setting: In-app notifications and automated chat messaging for real-time reminders in patient or staff-facing apps.
3.21 **ClickSend**
• Feature/Setting: SMS/Voice/Email automation for broad communication with configurable schedules and templates.
3.22 **Klaviyo**
• Feature/Setting: Automated email/SMS flows triggered by medication administration status updates.
3.23 **Zoho CRM**
• Feature/Setting: Workflow automation to send follow-up messages or alerts to clients when medication data changes.
**Benefits**
4.2 Saves staff time and reduces manual tracking errors.
4.3 Improves caregiver and family engagement with proactive communication.
4.4 Increases organizational compliance with medication management regulations.
4.5 Enables audit trails for all reminders and actions taken.
4.6 Supports multi-channel communication preferences for recipients.
4.7 Scalable and adaptable for both small and large adult day care centers.