Care Coordination & Case ManagementPurpose
1.2. Automate real-time alerts for medical emergencies, sudden behavioral incidents, or important care plan deviations observed during daily care routines.
1.3. Support documentation and escalation protocols by documenting, timestamping, and tracking incidents automatically, while notifying designated caregivers, family members, and medical professionals.
Trigger Conditions
2.2. Sudden changes in mobility (falls, wandering outside safe zones).
2.3. Behavioral escalations (agitation, aggression, confusion, or withdrawal detected via caregiver notes or smart sensors).
2.4. Caregiver entries in EHR marked as "critical" or "urgent."
2.5. Smart device (wearables, sensors) anomaly detection or inactivity beyond set period.
Platform Variants
• Feature/Setting: Programmable Messaging API; Configure ‘Send SMS’ action triggered by health incident nodes.
3.2. SendGrid
• Feature/Setting: Email API; Set up transactional templates for incident alerts, auto-fill recipient list by care team role.
3.3. Slack
• Feature/Setting: Incoming Webhooks; Route critical messages to a #emergency or #health-alerts channel.
3.4. Microsoft Teams
• Feature/Setting: Incoming Webhook Connector; Send JSON payload with incident details to designated team channel.
3.5. PagerDuty
• Feature/Setting: Events API v2; Auto-create incident with “critical” severity and assign to on-call staff.
3.6. ServiceNow
• Feature/Setting: Incidents Table API; Configure creation of new critical care tickets with predefined urgency.
3.7. Salesforce Health Cloud
• Feature/Setting: Health Alerts API; Generate new alert records linked to participant profiles automatically.
3.8. Google Chat
• Feature/Setting: Webhook integration; Push alert cards with rich incident summary to care coordination space.
3.9. Cisco Webex
• Feature/Setting: Bots/Incoming Webhook; Send message with action buttons (acknowledge/escalate).
3.10. Pushover
• Feature/Setting: User/Group API; Instantly notify mobile devices for on-the-go staff.
3.11. Apple Push Notification Service (APNS)
• Feature/Setting: Push Notification Certificate/API; Send alerts to iOS caregiver apps.
3.12. Firebase Cloud Messaging (FCM)
• Feature/Setting: Notification API; Multi-platform push for Android caregiver devices.
3.13. WhatsApp Business API
• Feature/Setting: Message Template; Dispatch urgent notifications to authorized contacts.
3.14. HubSpot
• Feature/Setting: Workflow Webhook Action; Trigger external alert flow when custom “Urgent Event” property is set.
3.15. Zendesk
• Feature/Setting: Ticket API, Tags; Auto-create or update tickets with incident tag “Critical”.
3.16. G Suite (Gmail)
• Feature/Setting: Gmail API (Send/Compose); Create auto-email drafts to responsible personnel.
3.17. Zoho Cliq
• Feature/Setting: Bots/Webhooks; Push incident messages to designated chat streams.
3.18. Mattermost
• Feature/Setting: Incoming Webhook URL; Forward structured alert payloads to “Urgent Alerts” channel.
3.19. VictorOps
• Feature/Setting: REST Alert Ingestion API; Initiate critical incident protocol.
3.20. Atlassian Statuspage
• Feature/Setting: Incident API; Update care status page for authorized stakeholders upon health event.
3.21. Trello
• Feature/Setting: Card Creation API; Post new events to “Critical Cases” board for workflow visualization.
3.22. Webhooks (Generic)
• Feature/Setting: POST method; Connect to internal or third-party APIs for custom alert logic across any stack.
Benefits
4.2. Reduced risk through instant, automated multi-channel notifications and robust documentation.
4.3. Seamless integration with health records and care workflows, supporting regulatory and compliance needs.
4.4. Enhanced care quality via streamlined communication, fewer manual errors, full audit trails, and improved response times.