Notification of medication review schedules

Purpose

 1.1. Ensure timely notifications to care staff and responsible parties about scheduled medication reviews for residents in adult foster care settings.
 1.2. Automate reminders to improve compliance, reduce missed reviews, and enhance resident safety.
 1.3. Integrate with care plan systems for dynamic scheduling and escalation in case of overdue actions.

Trigger Conditions

 2.1. Scheduled medication review date approaches (e.g., 7 days, 1 day before).
 2.2. New medication added to a care plan.
 2.3. Medication review marked as overdue in the care management system.
 2.4. Manual trigger by a care manager for urgent reviews.

Platform Variants

 3.1. Twilio SMS
  • Feature: Programmable Messaging API.
  • Setting: Configure SMS templates and schedule triggers for recipients’ numbers.

 3.2. SendGrid
  • Feature: Email API Transactional Templates.
  • Setting: Automate email notifications using dynamic templates and API scheduling endpoints.

 3.3. Slack
  • Feature: Incoming Webhooks.
  • Setting: Send real-time review alerts to designated channels via webhook URL.

 3.4. Microsoft Teams
  • Feature: Connector Incoming Webhook.
  • Setting: Post scheduled notifications to Teams channels for care staff.

 3.5. Gmail
  • Feature: Gmail API for automated send.
  • Setting: Use service account to dispatch customized email reminders.

 3.6. Outlook 365
  • Feature: Graph API Mail.Send.
  • Setting: Automate scheduled review reminders to users with mailbox access.

 3.7. WhatsApp Business Cloud
  • Feature: Messages API.
  • Setting: Set up WhatsApp text notifications using official API and templates.

 3.8. PagerDuty
  • Feature: Event Orchestration.
  • Setting: Trigger incident notifications for missed medication reviews.

 3.9. Salesforce Service Cloud
  • Feature: Process Builder/email alerts.
  • Setting: Automate alert tasks and outbound email for due reviews.

 3.10. Zoho CRM
  • Feature: Workflow Rules/Email Notification.
  • Setting: Configure time-driven workflow for review reminders.

 3.11. Freshdesk
  • Feature: Automations/Ticket dispatch.
  • Setting: Automatically generate tickets for scheduled reviews.

 3.12. ServiceNow
  • Feature: Flow Designer Notifications.
  • Setting: Schedule notification flows for medication review tasks.

 3.13. HubSpot
  • Feature: Workflows/Notification emails.
  • Setting: Automate internal and external alerts when reviews are due.

 3.14. Asana
  • Feature: Rules/Task Reminders.
  • Setting: Schedule tasks with due date notifications for care team.

 3.15. Trello
  • Feature: Automation/Butler.
  • Setting: Configure scheduled card reminders for medication reviews.

 3.16. Monday.com
  • Feature: Automations/Email notifications.
  • Setting: Trigger emails or board notifications on upcoming reviews.

 3.17. ClickSend
  • Feature: SMS/API Messaging.
  • Setting: Scheduled review alerts to mobiles using REST API.

 3.18. Intercom
  • Feature: Custom Bots.
  • Setting: Prompt staff with automated in-app or email notifications.

 3.19. Mailgun
  • Feature: Scheduled Email API.
  • Setting: Automate recurring email flow for scheduled events.

 3.20. Jotform Approvals
  • Feature: Approval Flows/Emails.
  • Setting: Send notification and approval request when review is needed.

 3.21. Google Calendar
  • Feature: Calendar API/Reminders.
  • Setting: Automate event creation and reminders for scheduled reviews.

Benefits

 4.1. Reduces manual scheduling and follow-up workload.
 4.2. Ensures medication reviews are never overlooked, boosting compliance.
 4.3. Supports multi-channel notifications for wider reach and rapid response.
 4.4. Improves resident safety, regulatory compliance, and auditability.